Brittanee
Food is great, service and getting the right food and on time, bad
Food is great, my dog loves it but customer service and logistics are frankly horrific. Canned responses, only email and chat that have really inconvenient hours and once you get a response it is not ever first contact resolution. No one reads the emails, you have to advocate for help and get a supervisor to get results. I have gotten the wrong food (took several back and forth to resolve because turkey vs beef is really hard), delayed orders, been told I was being sent another order and it never happened. For food this "premium" they should have service and logistics to match. It is incredibly disappointing when your dog is relying on this for nutrients and they could have recommended a larger bag but they didn't. Upon digging, I found myself that I can order larger bags so hopefully that limits my engagement with this amateur customer support team and the logistical nightmare they seem to be running with zero quality control. Do better Sunday's.



