sundaycitizen.coReviews of sundaycitizen.co

I placed a black Friday order and something happened and my order didn’t go through. I reached out to Customer Service and they would not resolve the issue for me. I’m very disappointed because the items that I had ordered were for Christmas presents and now I am out of luck. I think this retailer should resolve this issue with me because it’s not my fault that their website glitched and my order failed. I only found out when I went back to see when the item would arrive and saw that the order had not gone through without any notification to me. Beware of this retailer because they will not stand behind their website when it glitches. I reached out through Facebook as well as through the chat on their website and neither representative was able to assist me.

Cotosen is a scam site. Clothing is non authentic and cheaply made. Poor stitching too. I tried to return nearly all the merchandise I ordered due to false sizes and Inaccurate description. I reached out and nothing. No emails or or anything. I strongly advise to not buy from this site. You will regret it.

SHOCKING....NO TOP SHEET!!!??? Do not a sheet SET from Sunday Citizen unless you are in the market for an incomplete set of bedding. The company's deceptive practice is a stain on their reputation and an absolute waste of your money. Save yourself the headache and purchase from a brand that doesn't feel the need to trick its customers. This is, without a doubt, one of the most misleading product listings I have ever encountered. The listing promises a “Sheet Set," a standard term universally understood to include 1 fitted sheet, 1 flat sheet, and 2 pillowcases. What arrived was nothing more than a fitted sheet and pillowcases. A fitted sheet and pillowcases do not constitute a "set." It is a pathetic half-set, and the fact that you dare market it otherwise is a textbook example of false advertising. Look at the attached advertising picture...4 items....not 3! This isn't just an oversight; it's a calculated deception. You're preying on the assumption that a customer buying a "sheet set" knows what they're getting. When the package arrived, I was shocked to find the single most important component missing. I spent hours of my time trying to resolve the issue and all I was offered was $12 off a very expensive top sheet!!!! What a Joke!!! It's so hard to get a hold of them! Now, I am left with a very expensive unusable product and the hassle of returning it.

I ordered a chair and ottoman and received 2 ottomans. I reached out to customer service for assistance and provided photos of what I received. They said that they were working with the fulfillment team and I haven’t received a single response in 10 days. I like the quality of the ottoman and was really excited to write a good review for a small company but the customer service has been truly awful. I’d like to hope that they are still working on this but it’s really hard when I can’t get any response.

We ordered a chair with an ottoman, and they sent the wrong color for the ottoman. They kept putting me off in terms of setting up the exchange, and then just flat out ghosed me. I now need to set up a dispute with my credit card company.

Dishonest return policy. I ordered a duvet cover that noted 30 day easy return policy. The trim coloring on item is different than picture from website. When I attempt to return, I am being told item is final sale / outlet and cannot be returned. At no point in the order process was this item listed as final sale or outlet. It was ordered under Duvet and at time of order placement, the 30 day easy return policy is noted on order. Screen shots are available to back up my claims. Unable to speak with anyone on phone to resolve. I believe this is intentional.

This company has a very misleading return policy. Any item on any kind of sale is not eligible for return, but that policy is in fine print on another page. They do not indicate “final sale” or make it clear before purchasing that you cannot return the item

Be careful when buying. States easy returns but the website only makes exchanges easy. Emailed company and they state no sale item is returnable yet the item I purchased said it was. 80.00 throw I purchased which they consider a sale.