sundaycitizen.coReviews of sundaycitizen.co

Very long, confusing process to return. Too many exchanges just to receive the return label.

Customer service is non existent at this company. I tried to reach out to someone and never got a response. I tried the live chat and email. They don’t have a phone number. I had quality issues with the memory foam pillows. They charge you restocking fee if you try to make a return for defect product. Terrible.

Ordered and going on two months. Horrible service, don’t communicate nor care for their customers in my opinion. Don’t buy into their social media hoopla.

I placed an order 10 days ago for a matching set of top and pants. I got the top like 4 days later. No update on the pants- not even processed or shipped yet. If you reach out, you get some stupid AI answer with zero follow up. I like the top- but only bought it as an outfit- not to only get half of it! What the heck? Follow up: Wrote another email this time direct from the website and finally got a human response. They are completely sold out of the pants I purchased 10 days ago. Apologized that they did not let me know. At this point, I've already removed the tags to the matching top. Ugh.

Inconsistent policies. Their return policy is all over the place. I received an email on 1/11/2026 stating that you can try an item for 30 days and return for free. In fact, here is the exact verbiage "And just in case, remember you've got 30 days to fall in love, with free returns" But online in their FAQ, it says returns cost $8.99 but exchanges are free. If you attempt to do a return OR exchange, they charge you $8.99 regardless. Is there any leadership at this company paying attention to their vastly different policies all over the place? I'm currently talking to customer service and there is no service or help. Instead, they are making me a part of their investigation, asking me to send screenshots and emails sent and not addressing my issue as a customer trying to return/exchange items. Clearly, this company is very disorganized and there are internal issues. At this point, I don't know if I even want to exchange. I just want my money back and suggest you spare yourself the hassle. There are other companies like Barefoot Dreams that have just as cozy items, clear policies, and much better customer service.

Sunday Citizen has decent products but their customer service experience isn't worth shopping with them. I order christmas presents on December 5th and received an email that they would be delivered within 5-7 days. Today is 24 days later and I still don't have the items and was told today two of the 4 items I ordered are now sold out. This is the second time I have ordered from them in the last two months where I don't get my order. Their customer service doesn't care nor are they helpful at all.

A nightmare dealing with customer service. I place an order for Black Friday consisting of 2 items. Only one item was shipped, two weeks later still no pending item. No communication on what was going on with my order, I reached out to customer service via email since there’s no other way to get assistance. They said they would check with the fulfillment center and would provide an update, a week later no update. Sent email again and again no response. I login into my account and now the item that was not shipped has the previous tracking information of the initial item sent and the order was marked as shipped. How can you mark an item shipped and backdated? At this point the only way to get anything resolved was to dispute it with my credit card as they were no help and instead lied about shipping the items. Take screen shots just in case you encounter the same situation. Stay away from this company unless you want to deal with a headache.

I had a very negative experience with Sunday Citizen during their Black Friday sale. I was trying to place a fairly large order and was genuinely excited to purchase and receive their products. Unfortunately, every order I placed was automatically canceled within minutes, even after I received confirmation emails stating the orders had gone through. I reached out to customer service and was told this was an issue with my payment method and that I should contact my bank. I already knew this wasn’t the case, but I contacted my bank anyway, and they confirmed that my payment method was fully functional with no issues. I informed customer service and tried again, only to have the same thing happen. I was then told to try a different payment method. I did so (multiple times, with different fully functioning payment methods) and every single order continued to be canceled shortly after being placed. I contacted customer service again, explained everything clearly, and politely asked for assistance because I really wanted to take advantage of the Black Friday sale. At that point, they completely stopped responding. I followed up the next day, then again days later, asking if someone could please help me—no response. I even submitted a new customer service form through their website to try to reach a different agent, and still received no reply. This ordeal stretched on for nearly two weeks, and to this day I have received no help, no explanation, and no guidance on what to do next. The lack of support and accountability is extremely disappointing. This was a huge waste of time and unnecessarily frustrating, and it absolutely should not be this difficult to place an order. I will not be shopping with Sunday Citizen in the future.