sundaycitizen.coReviews of sundaycitizen.co

Your a1 festure Is terrible I contacted you three times no labeln

Beware! They make it impossible to do a return. I ordered a pillow and was allergic and they keep claiming that their return system is “down”. How confusing!

I still haven’t received my order. I’ve reached out to Sunday Citizen via email numerous times and they haven’t provided a single solution to help me secure my order or provide me a refund.

Be able to call and speak with a human and have some gratitude when a customer is willing to let you know they got of box of stuff they didn’t order nor charged for! Maybe their employees see the return as work instead of not costing the company money so I was a bother. Originally I kept getting lots of shipping notifications for the same order and different arrival dates for the same tracking number, but trying to get more info was a joke of course. Perhaps if they let you speak to person behind the curtain this could have been avoided or at minimum a lot less frustration on my part. Wasted my time waiting for emails (chat feature I was waiting 10 minutes twice till I quit) and not even a thank you for your honesty until I mentioned in the last email they sent. They asked for pictures or details and now I’m supposed to print label etc to get them their stuff back. Can’t believe a company selling direct has such poor customer service. Customer service ranks as worst I’ve ever encountered and I’m not young.

Did not refund me for an order that I did not received ?

I have purchased so many of your items, yet I requested to exchange one order (it was over the 30 day period) & you didn’t even offer an option. I nor my family will order from you again. I hadn’t even worn the pants I wanted to exchange. To keep your good clients, you need to be flexible for a good client one time.

If I could give negative stars I would. DO NOT BUY FROM THIS COMPAY. Worst customer service of all time. Stole nearly $300 of my money and then never delivered my item and ghosted me. Seriously it is not worth it. I’m genuinely shocked at my customer service experience. I usually don’t go out of my way to leave reviews but I am using this niche third party website because it is truly that bad that I had to say something. So unbelievably horrible. Avoid!

My package is lost and customer service didn't help me any more than the tracking info did.