Elysse C.
Hasn’t shipped after 13 days
I ordered pillows 13 days ago and they still haven’t shipped. No response from customer service after 48 hours.

Radical softness for your home, body, and soul.Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo.We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday.Experience the Sunday Citizen difference: 100% Comfort.At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability.We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials.Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to [email protected].
sundaycitizen.co (sundaycitizen.co) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Elysse C.
I ordered pillows 13 days ago and they still haven’t shipped. No response from customer service after 48 hours.
Jamie R.
I was a loyal customer to Sunday citizen and have purchased several items from them. Most recently, I purchased a comforter and sheets as a gift. The package never arrived. They can not provide me with a picture or anything that shows proof of delivery. Sunday Citizen refused to refund my money and said they will take no responsibility. There is no phone number to contact them so all you can do is email and when they don’t want to help they just don’t answer. Poor customer service, no loyalty to customers and no responsibility for your order! Not worth it
Response from sundaycitizen.coJul 24, 2025
Hi Jamie, We're truly sorry to hear about your experience and we understand how frustrating it can be when a gift doesn’t arrive as expected. We’ve looked into your order and, based on our records, it was marked as delivered by the carrier. While we understand that you did not receive it, we genuinely tried to offer a fair and thoughtful resolution by providing a one-time reshipment at no additional cost, (something we extend as a courtesy in situations like this), even when the tracking shows the item was delivered. We completely understand your request for a refund, but as a business, we also have to balance fairness across all cases. Since we were prepared to fulfill the order again at our expense, we hoped this would be a reasonable path forward. We’re truly sorry this outcome didn’t align with your expectations. While we weren’t able to come to a mutual resolution, we do appreciate your past support and hope we can restore your trust in the future.
Joann S.
Nice quality poor customer service I have always wanted Sunday citizen bedding. Bought some on sale for Black Friday. The experience was a nightmare My bundle waa sent in the wrong size. So I chatted called text messaged. Finally got an email back and explained the problem. They were to resend order in correct size. Got a completely different set again no communication. I gave up Tried to use my points to Get what I needed and that is a farce as well. If you need help in any way with you order forget it. They never respond
Response from sundaycitizen.coJul 17, 2025
Thanks for your feedback. We’ve since made major changes including a new CEO and properly managed customer care team to better serve our customers. We're here if you'd like to reconnect.
Michelle O.
I waited over 45mins for live chat then received a message saying it was closing (it’s 10:30am!). I texted - no reply. I emailed - no reply! WTF!!
Response from sundaycitizen.coJul 17, 2025
Hi Michelle, Thanks for your feedback. We’ve since made major changes including a new CEO and properly managed customer care team to better serve our customers. We're here if you'd like to reconnect.