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SuncentAuto (suncentauto.com) has 142 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
142 approved reviews, newest moderated first
Royce P.
Quality part and perfect fitment. At a great price!
Response from SuncentAutoApr 10, 2026
Dear, We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them. Should you encounter any questions or need assistance, our customer service team remains available to support you at any time. Wishing you a wonderful day ahead. Best regards,
Griffin L.
Claim parts are universal, they are not and make you jump through hoops to return and make you pay for return.
Response from SuncentAutoMar 20, 2026
Dear, Our products are not universal for all vehicle models on the market. Normally, you need to provide your specific vehicle information—the more detailed, the better. If the system indicates it is compatible, then this product is suitable for your vehicle. Generally, if the issue is related to our product quality or compatibility data, we will cover the return shipping cost for you. However, if you simply no longer want or need the product, you will be responsible for the return shipping fee. Could you please provide me with your order number or email address? I will follow up on your service accordingly. Best regards，
Cal
These guys are total scammers, DO NOT BUY. Thank GOD for credit card companies to take care of these scammers. Hey even my credit card company knew they where scammers, lol. These guys will not be in business next year, they are all LIARS, especially Lucas and Sam, do not listen to the words they say, pure bologna. Sam is on break every 5 mins when I call West Coast Office, LOL - because he is not a MAN and won't stand up to what he says. Pure trash!! A man's word is all he has in this world. Oh and Lucas is in CHINA I guess, he will respond when he is not getting his nails done, but he will respond around 1am West Coast time when everyone is sleeping. WHAT A JOKE! Promised 15% off for damaged parts and said they would send parts that where missing from the destroyed shipping box that was sent to my office. I have packed up there junk exhaust and put there shipping label on it to pick up, it is sitting at my office front door - they can pick up or not - dont really care either way. Buy from American Dealer, not Chinese JUNK. Call MBRP 888-636-7223, Banks 800-601-8072 They send damaged and missing parts, then they promise everything and never come through. I think we can all tell by all these terrible reviews by numerous people that this is not a company (or fake company should I say) no one should purchase a paperclip from them, let alone a part you are going to install on your vehicle. I am contacting Federal Trade Commission (FTC) and Attorney Generals Office to get them removed from selling in United States and to get this fixed if they do not make this right, I am on a mission to get this fixed. To there response- Total BS everyone!! They have my order# IS-SA-1000519640 and they know exactly who I am, they will not pick up the phone from (4) of my different phone numbers. They told me there was no missing parts or damaged parts, which I have sent 5 photos to them. I dont know what they mean by normal circumstances, I guess there normal circumstances are not the same as normal people circumstances, lol. They say in there response that they are shipping parts that are damaged or missing but they already told me they do not have the parts in stock, so everyone these guys are total liars, scum of the earth. But hey they wished me a pleasant life, lol. The Federal Trade Commission said give them one more week to make this right, if not I will keep pursuing it. I have to make them do the right thing, even if it costs me money now. We will see if they respond and fix this by middle of next week. I doubt it because everything they said in response is a lie. We shall see To there response- Total AI response. They are full of BS, thank God I got all my money back, they either picked up there parts at my front door or someone stole them. They are junk parts anyways. Do not buy from these people, they lie through there teeth and they dont know which lie they are telling you cause they lie so much.
Response from SuncentAutoFeb 26, 2026
Dear, We apologize for any inconvenience caused. As the exhaust pipe package is quite large, it may occasionally get damaged or have parts missing during transit. Under normal circumstances, we will arrange for the parts to be re-sent to you. We apologize for any inconvenience this has caused you. I have checked your relevant order, and it appears that some parts are missing from your package due to a logistics issue. Unfortunately, we currently do not have the relevant spare parts in stock to resend them to you. Therefore, we offered you a 15% refund (85 USD) to see if you would be willing to purchase the parts yourself. However, you did not agree to this solution. If you would like a full refund, please use the return label provided by our customer service team to send the product back. Once we receive the returned item, we will process a full refund for you. We sincerely apologize for this situation with your package caused by the logistics issue. We will definitely improve our product packaging and use higher-quality logistics providers for future deliveries. Thank you for your understanding, and we apologize again for the inconvenience. Wish you a pleasant life. Best regards，
Ebad K.
They deserve a zero rating for offering a part that says in stock and will arrive in a week but after the week of waiting doesn’t show. Another week almost after I was told “lost in the main” the agent never gave me a tracking number or email. Caller them again to be hung up on then they finally emailed me for the first time saying the part is now unavailable for 3 weeks. Don’t waste your time buying from this company
Response from SuncentAutoFeb 21, 2026
Dear, We apologize for any inconvenience caused. Normally, if our products are out of stock, we will notify you by email as soon as possible. In your case, it may be that the first package was lost due to logistics issues. Meanwhile, due to the high volume of recent orders, there may be a shortage of stock for the products in your order. As a result, we did not have inventory available to arrange a replacement for you when we attempted to resend the package. We sincerely apologize for the inconvenience caused. Please provide your order number or email address, and I will personally follow up on the shipping and restocking status for you. If you prefer not to wait, we can process a refund for you immediately. Best regards,
Art M.
First, the company is in Hong Kong, not the US. There is no guaranteed fit or easy return. I made countless calls and they would always send me this same message multiple times. First, I’d like to confirm whether your vehicle bolt pattern and your wheel bolt pattern are the same. Could you please provide me with the following information so that I can check if we have a suitable product to replace it for you? Thickness PCD (Bolt Pattern) Center Bore Thread Size I told them that I don't want a replacement. I want a refund because they don't fit over my hubs and it has nothing to do with anything else. They told me that they do fit. Then they sent me this message. Please provide the following pictures: (If the package is unopened, just provide a picture of the package) ①Images of the product and its accessories. ②Pictures of the repackaged items. Once I receive this information, I will proceed with the necessary steps. I sent pictures and they assured me that they would email me the packing slip the same day. I called three days later and asked where the packing slip was and the guy said, " I don't know who you talked to but I'll see what we can do". I purchased the items December 6, 2025. It is now January 17, 2026 and they have blocked my phone number. I'm out $107.00 DO NOT BUY FROM THESE SCAMMERS
Response from SuncentAutoJan 19, 2026
Dear, We sincerely apologize for the inconvenience caused to you. Normally, our customer service team will first check if you accept a replacement. If you do not, we will process the relevant return service for you. To ensure that our return handling is reasonable and fair for all customers, we may request product photos, vehicle information, your delivery address and order details. This information enables us to verify everything accurately and ensure that you receive prompt and effective assistance. We fully understand that this process can sometimes seem a bit cumbersome, and we sincerely apologize if this comes across as intrusive. Please rest assured that our goal is always to provide the best possible support. Occasionally, the emails we send to you may end up in your spam folder, which may result in you not receiving them. Perhaps you could provide us with your order number or email address, and we will check whether the relevant return label has been issued to you. Best regards,
customer
Great service and products
Response from SuncentAutoJan 16, 2026
Dear, We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them. Should you encounter any questions or need assistance, our customer service team remains available to support you at any time. Wishing you a wonderful day ahead. Best regards,
rick S.
Received my item on time and in good condition, Thank you
Response from SuncentAutoDec 12, 2025
Dear, We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them. Should you encounter any questions or need assistance, our customer service team remains available to support you at any time. Wishing you a wonderful day ahead. Best regards,
Genrry C.
They sell the intakes individually for a car that has dual intakes, and then they don't come with a spot to put the maf sensor.
Response from SuncentAutoNov 14, 2025
Dear, We sincerely apologize for the inconvenience caused to you. We have already contacted you via our customer service email: [email protected]. We are committed to providing customers with a good service experience and will help you resolve your after-sales issue. If the product is incompatible with your vehicle, our team will verify the compatibility after you provide your vehicle model and order details. If a compatibility issue is confirmed, they will arrange a replacement or return for you. Best regards，