De'Jon A.
Do your research but I wouldn’t order from here
Seller requested that I leave a 5-star review in exchange for a refund. This is misleading and against fair review practices. Buyers should be aware before purchasing Order # 576484087783200347
Response from Sunber HairMar 30, 2026
Hi De'Jon Anderson!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We are very saddened to see your review. First, if our customer service caused any misunderstandings when communicating with you about the refund process, I apologize on behalf of the store; this was due to our unclear communication. Regardless, for any after-sales issues related to your order that require processing, we will definitely process your refund promptly and without shirking responsibility. Your satisfaction is always our top priority. We hope you can provide your order information, and we will arrange for a specialist to help you resolve the issue as quickly as possible. We apologize for the unpleasant experience. Your feedback is crucial to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team