Summit Racing EquipmentReviews of summitracing.com

I spent over 4000 dollars at summit a couple weeks ago I had some questions on a engine I purchased the feller”maverick” was ignorant when he found out I wasn’t buying just had questions he then offered me no 0 info at all he shortly hung up after I asked if he was there to just take my money and not to help anyone after they buy from him! I called jegs they offered me all of the info plus a lot more on the engine I bought from there competitor . I wish I would have bought from jegs they are polite, knowledgeable in the mechanical field and willing to help no matter what. Honestly ppl jegs is the way to go in the last year I’ve wasted 8-9000 dollars at summit same result every time. Just learn from my mistakes!

I sfart ordering parts from summit since 1988. Their parts are okay. The only problem I have with them is, they have too much back orders.

Summit Racing is totally 5 Stars!! They are second to none when it comes to customer service, selection and pricing!!

I ordered several parts for my small block chevy. Everything was going smoothly until the packages arrived. The fittings I ordered were not chrome to match the fuel filter I ordered. When I went and checked my email to make sure I ordered the right part it showed a picture of a chrome straight barbed adapter which is what I believed I ordered. So I called to see what went wrong. This is where the problem came in. The guy on the line seemed agitated that I was calling. Tells me ya the picture is of a chrome piece but you ordered a black 1. In small print at the bottom when you scroll down its says black swivel not chrome straight. He was not much help and blamed me for not ordering the correct part. Be careful and read everything even the smallest print. Picture can show 1 thing and you will get another. No help after that either. He Just told they dont have chrome parts in so I pretty much had to deal with it or get my parts else where. So that's what I'm going to do. I figure they did not have the chrome parts in I ordered so they took liberty and sent these black ones instead. They need to make three online store easier to know what you are ordering and they need better customer service. Even if I did accidentally order the wrong part they should of been nicer in helping me fix it. Not just write me off. F for customer service. C for eas of use on there website.

Great company, great prices, and fast shipping....a great experience every time I order!

I ordered a Steering Box from a discount online store to save a couple bucks & waited 3 weeks & never got the part. I then ordered from Summit Racing, and 4 days later, i got the part & was driving my truck again. And i already got my Core Refund! The email updates/tracking are excellent.

Bad customer service

I just canceled my most recent order after my second--and what will be my last--bad experience with Summit Racing Equipment. First, I placed this order on a Thursday night and expected it to ship on Friday, like most outstanding online retailers do. It didn't. When I need auto parts, I need them as soon as I can get them, not as soon as the retailer can get around to it. Second, they charged me $9.99 shipping for a set of polyurethane bushings that could be stuck in a padded envelope and mailed for maybe $3.00. Finally, they charged me almost 80 cents more sales tax than is legally allowed by my state. Quite an interesting scam they have going here. When I called to cancel my order, it was quick and easy (presuming I get my refund in a timely manner). So quick that the customer service agent didn't even ask or care about WHY I was canceling. That told me a lot about the quality of this company and its level of commitment to customer satisfaction. There are many truly outstanding online sellers of auto parts who will work hard to earn your business and respect. Choose one of them.