SummersaltReviews of summersalt.com

I’m sorry I didn’t read these reviews before I ordered. Horrid customer service. No human to speak to - only email. Still waiting for package. Tracking number shows it’s been sitting in a warehouse in NJ for 3 days - not moving. When you do email them they actually say multiple emails will slow down their response. Don’t order from them!

I've been waiting 3 months for a bathing suit so many excuses , warehouse shipping ... it goes on and on. I've requested a refund but all I receive is a standard email saying that someone will get back to me in 3-5business days and “that multiple emails may delay our response" They sent a email to me 1 month ago saying its been shipped ! clearly it hasn’t been Tracking link doesn't work ... I'd love to speak to a real person but there is no phone # to call. I just want my money back ...my beach holiday has come and gone Don't use this company , Save your money.

This company is ridiculous. Don’t waste your money. I placed my order the last week of March and it didn’t ship for over a month. When I reached out to them, via email, their only contact, it took them 10 days to respond with a generic email and something about how they’d just moved or something to explain why they hadn’t sent my order. I see now, however, that they’ve been pulling crap like this for a long time. Same crap service, different day, different excuse. To make matters worse, I got absolutely no notice of my order shipping when it finally did so I couldn’t track it. Instead the no-name, cut-rate courier they use dropped the package off on my stoop, 3 feet from the sidewalk of a busy Manhattan street on a Friday night at 9:30. They didn’t buzz, they didn’t call, they just dropped it there. I was home, so were my tenants. No one buzzed. Three guesses as to what happened to my package… Then, when I told Summersalt it had been stolen (again through their ridiculous email), it took them 3 days to get back to me, at which point they said it was a good thing I’d paid for the green shipping (which apparently also comes with delivery support), and sent me to the insurance company (Corso) they use to deal with this type of thing. Thankfully, Corso was great. They got me my refund same day. I shudder to think of what someone who didn’t pay for the fancy shipping has to go through. All in all, terrible company. Cute designs but largely mediocre, 1-season, practically disposable product.

I placed an order on March 12th. Reached out numerous times to company and 6 weeks later, still no updates on when order will ship. Requested refund, they declined. No phone number to call. Please do not purchase

I ordered once before from Summersalt with no issues. The items are lovely and stood the test of time. However, this time is just a nightmare: I placed my order on March 19. It still has not left their warehouse. It's not even being prepared. I had an answer from their customer service once (I sent 4 emails) which explained that there was a 15 days processing time. Fine. It's been more than 15 days though. I would not recommend this brand. Their lovely and quality product do not outweight this poor customer exprerience or the clear absence of a customer service.

Unfortunately, they have been moving warehouses for over 1 yr. I use to shop on a regular basis for years, never had a issue, until the beginning of last year. I think they have changed the manufacturing and shipping to China, which unfortunely takes a long time to receive. My last bathing that I ordered, I called my CC company and did a chargeback. Never will I buy from them again. They have sent me credits, however they can send me 10 discounts and no longer interested. They lie.

Absolutely appalling customer service! I ordered 10 days ago and it hasn’t even shipped yet. Going away tomorrow with no swimsuit. Their response when I tried to cancel : I see that you placed your order on 4/5 with International Express shipping. As noted on our Global FAQ, orders placed with International Express shipping can take up to 6 business days in transit after up to 14 business days of processing time due to our current warehouse move. I did check in with our fulfillment center and your order is in a state in which it cannot be cancelled. As stated in our FAQ, we are not able to adjust or cancel orders once they have been placed. Once your order ships, you will receive a shipping confirmation email with a tracking number! Our fingers are crossed that this gorgeous Ruffle Backflip makes it to you in time! Thank you for your patience here, and for shopping Summersalt! ☀️ What a joke - will never order from them again

This has been an extremely disappointing experience with Summersalt. They received my return on March 10, 2026 and confirmed that my exchange order was processed. Weeks later, the order still has not shipped. I was given a vague explanation about a “warehouse transition,” but no timeline, no updates, and no accountability. I followed up multiple times and have now been completely ignored. At this point, Summersalt is holding my money without providing the exchanged items or even basic communication about when I will receive them. This is not a minor delay. It is a failure to fulfill an order and a failure in customer service. Buyers should be aware that if something goes wrong with your order, you may be left waiting indefinitely with no response.