Suitcase.comReviews of suitcase.com

I ordered a Bosca wallet. A few days later I received an email saying that it was not available. It infuriates me that the site has it and will let you purchase it when it's not available. I was extremely disappointed.

Found a better price elsewhere and canceled my order-- no problem: suitcases.com issued prompt refund.

Price was the driver. Delivery was as scheduled. Packaging was second rate - a box from an unrelated manufacturer.

I had purchased one of the highest priced carry-on suitcases. It is a Samsonite and weighs less than 5 pounds. Because is only has one "post" that pulls up or down, it is not ideal to support a laptop on the top, while pulling it along. The laptop swivels around. The very first time we used the suitcase, the clip that is on the pullout handle, broke off. I have called and left several messages for the owner. They have been ignored. However, when I was wanting to purchase the item, he was beyond friendly and oh-so helpful. I would highly recommend not buying a single item from this business. Not worth the fact that you will have non-existent customer service if you have any problems.

Placed an order 9 days ago...still haven't received any sort of communication, can't even get to website now "service is down" apparently...they sure took my $600.

I placed an order of products that were stated "in stock" on the website, then was sent an email a couple of days later saying that I was refunded and that my order was cancelled. I followed up with customer service and have yet to hear back from anyone. These were purchased for a Bridal Shower and I am very upset that I now am left without a gift that I had removed off her registry.

I used this merchant as I had good experience with them before. However, this time the product I ordered wasn't in stock, and it has been placed on back-order. Unfortunately, I had a limited window to get the product, so I have placed an order for the item with another merchant. That product has now arrived in time.

Everything I ordered was out of stock and 8th took the 2 days to tell me that. That is the website even said the items were in stock. Customer service was friendly and did offer the refund. This company does not keep it own inventory. They Just take orders and another company ships.