Suitcase.comReviews of suitcase.com

One problem. I ordered a green suitcase and you did not have one and you canceled the order. I then ordered a black one. When it arrived there were two black suit cases inside. So let me know what you want me to do.

Ordered pen for father's birthday with engraving on Thursday. Needed it by the following Thursday, sent an email stating this and got it on Wednesday a day early!

Excellent staff in Sudbury. Truly pleasant and helpful. They sent out the item I was looking for immediately. They were just as gracious when it turned out I didn't need it and accepted it right back.

The item was not available. I received a refund immediately but it would have been nice if they did not have it available for purchase if they did not have any in stock. It wasted a lot of my time having to find another one elsewhere for my son for school and he had to go without the first week of school.

Ordered 2 Samsonite 22" spinners, shipping is crazy fast, product arrived in perfect condition. Very happy. Will definitely order again.

We ordered two Toursafe AT29 anti-theft rolling duffle bags. We did not hear from the company, so we thought, and complained. Turns out that their confirmation and shipping emails were in our spam folder and missed by us. Our bad. The company actually responded to us and shipped the bags in a timely manner. Good company and good, informative customer care response to our issue about communication. As it turned out there was no issue. Pros: Quick service and helpful customer care Cons: None I do recommend this company

Although Suitcase.com seems to have a vast selection of quality products, I can only speak of one experience with a very inexpensive ($30+) product. Product is great - does what it says (luggage/shoulder strap). The issue was shipping and lack of communication. I paid for 3-day shipping (due to when I required the strap) and although it did ship 3-day, it didn't go out until days after I ordered it. Although I could use the strap forever (it's a good strap), the point was I should have been informed so I could have either paid less for ground shipping, or more for overnight. Whenever I've ordered from other companies (for the past 15-20 years or so), the general expectation is that the product will go out the day of the order (depending on their cut off time) on in stock items. If the item is out of stock, or won't ship, I'll receive a call or email stating such with the opportunity to change things, switch products, cancel the order, etc. Instead, all I received was the email stating that it shipped. Needless to say, I offered 2 possible compromises (and informed support either would be acceptable, but obviously they can do neither if they wish): 1) change the shipping to overnight at their expense, or 2) refund the entire shipping charge. The reply I received stated they were going with option 2. The problem is then they didn't refund the entire shipping, but only the 3-day upcharge. So .... areas to improve: Issue#1 - lack of communication (better communication would have prepared me for their late shipping and provided me options) Issue#2 - Do what you say (the entire shipping fee was to be refunded, yet it wasn't) Issue#3 - My email to support about the incorrect refund has never been replied to. But, I have to give them credit - they still provided me an opportunity to provide a review. So, seems to be a great company offering great products. Pro: Support did get back to me very quickly to my issue of shipping late. Con: lack of communication, and then not doing what they said they would.

easy and excellent