J J.
Costumer service fixed everything!
Edited to add: The chat bot wasn’t able to fix it. But it was quickly reviewed and updated. Thanks for the quick response! Still a little more than I would pay for every day gifts. But I can see it being super useful at the corporate level! They charge you 10% to change the address or phone number or resend anything. So if the person accidentally deletes the email. You are not able to resend it without paying 10% extra each time.
Response from SugarwishMay 11, 2026
Thank you so much for reaching out — we want to clear this up! The 10% processing fee applies only to cancelling an ecard order, not to resending or making updates. If a recipient accidentally deletes their email or needs it resent to a new address, we're happy to take care of that for you at absolutely no charge. Contact our Happiness Squad online and we'll get it sorted right away: https://desk.sugarwish.com/