SugarwishReviews of sugarwish.com

Total rip off. Choice is between overprice garbage worthy cookies and even worse coffee pouches What a disappointment!

Value for money seems questionable. For $125 I get to buy two dozen brownies which I can buy in a store for $12. I get they are nicely packed but even so, I would rather receive the cash. No refunds are available, only repurposing for another recipient. Truly, as giver or receiver I don't think this offering provides anything unique or valuable.

Package lost and 2 customer service reps. lied that it be resent and would arrive before Christmas. Never reshipped. Ordered a pre-picked package 12/7 & was adivsed would arrive in 4 - 6 days. On 12/8 Sugarwish provided USPS tracking link. On 12/10 departed USPS regional facility in Denver CO. On 12/14 link showed moving to next facility. On 12/17 link still showing moving to next facility (appears to be lost) so called and customer service rep. agreed after looking at the tracking that it looked like the package was lost. They said they would reship and it would arrive the latest 12/24. They would send an email. Email with details never arrived. Called on 12/18 and told was being picked and would ship that day and would arrive in 2 days. An email would be sent. 12/19 no email called but no customer support on Saturday. At that point contacted credit card company because they clearly lied about sending the replacement. I realize not their fault USPS lost (poor choice of shipper), but both reps lied about reshipping. I could have made alternative arrangements.

Received a gift of 6 different candies on 12/24/2025. 3 of the 6 were stale. They were probably expired but no way to tell as there is no expiration dates. Example, gummies were so hard that when I tapped them on the counter they made a clicking noise. They were not soft at all. I contacted Sugarwish on 12/24 and they sent me an email to pick out new candy. I put my replacement order in on 12/25. It’s now 1/7/2026 and my replacement items have yet to be shipped.

I ordered a Sugarwish gift a week ago for a friend who is going through a rough time. I've not heard from the person, so can only assume they didn't receive the gift email. I've reached out to their info and support emails 3 times asking if the gift has been sent/received with NO response. I'll be disputing the charge with my CC company since the gift was not received and customer support can't bother to respond... UPDATE: support reached out to me after seeing my review. There was apparently a technical issue that prevented my emails from reaching them. The gift has since been received.

I honestly felt cheated. I purchased the 3 month package for $95. Each month is nowhere near a $30 value.

$50 for 6 terrible cookies. So horribly disappointed. They were dry, had a chemical taste and didn't taste anything like the titles of the cookies. 100% would not recommend.

It took a long time to receive my gift then when I got it, the popcorn was stale. I called customer service, the guy was very rude. He said he’d send me an e-card to replace the stale popcorn but he never did. I called customer service again. Still waiting for my replacement popcorn 😡