SugarbabycareReviews of sugarbabycare.co

I'm not sure what this company is up to but they are definitely doing some fraudulent activities with customers. I have purchased from them before yet this is ridiculous. Any time I purchase, I do it in a bulk purchase because it's restock for me. I always make a singular purchase and double check behind it. Sept 2025 I made one and logged into my account to do so. Low I behold, my card is being charged for a purchase regarding a subscription and its under reoccurring purchases. I also get 2 emails about an order on the way. Yet I NEVER SIGNED UP. I Even tried to cancel it and also remove my payment information yet the sight wouldn't let me. There are ppl online via Instagram that have complained recently about this so I see I am not the only one. I emailed them and no reply. I had to contact my bank and waiting to hear back to ensure the charge is reversed and that they cannot take out anything else.

I received an email advising an order had been placed. I never placed an order and when I checked it said I had a subscription order. When I selected the buy 1 get 1 free with 10% off it was not a subscription. I would never had purchased a subscription. I was happy with previously purchased products but not happy that I can’t cancel this supposedly subscription. I have called the customer service number several times no answer just a recording. I did the chat feature which said someone would be on in 10 minutes. They never happened as a matter of fact I looked and the chat feature showed me still waiting. No response to the several emails that I sent including the one sent when I saw the order. As a customer I understand a company being busy but no response to a customer is not good. I guess I will have to dispute this with my credit card company and get a new credit card. I hate doing this but the customer service experience is not great and I have supported this company by buying several products in the past few months only to see this happen.

SCAM!!! I placed 1 order a few months and did not sign up for anything. They have been taking money from my account every month since I placed the order. I have tried calling the number that comes on my statement. There is never an answer and the mailbox is always full. I have sent emails with no response. I am so frustrated and unsure who to contact at this point.

My first order was perfect my skin was glowing however my second order didnt smell like lemons anymore everything about it was different even the color ..needless to say my face broke out in hives! Why did yall add so many chemicals smh never again

Was “locked in to a subscription” that I didn’t give consent for. I emailed, called and dm social media platforms for this company and got no response but marketing email/text and package sent email. Filed a dispute through my bank. I went through the order process again to see where this subscription would show up and magically you see a checkbox for “Save 10% more with automatic refills”. I know for a fact I wouldn’t had selected this cause I was given a text message with a code for 10% off on 1st time buys so I don’t need a subscription but Even under that subscription it says “Zero Commitment, cancel anytime”. Okay fine, there is an option to manage this subscription, so I click it and I’m taken to a log in account page. Now I know I couldn’t have did this cause I didn’t even make an account, gave no information, create a username or password, etc. After filling disputes and reporting this company, like magic I get a response, falsely accusing me of selecting the subscription and that it’s a 3months fulfillment!!!! What?!?!? And it has to go through the 3 months cycle before cancel!!!! What happened to “ZERO COMMITMENT, CANCEL ANYTIME”… I’m not accepting blame for something I know with proof that I didn’t consent to a subscription. I’m a 1st time buyer why would I lock myself into a product that I don’t know will work for my skin. This is crazy!!!!False Advertisement, Forced Subscription, Nonexistent Customer Service experience!

I, too, have been told I signed up for a 3-month subscription and CANNOT cancel. I replicated my order online, and nowhere does it indicate that I committed to 3 months of products. I also looked at my order email and again, nothing.

I was skeptical at first about the products but decided to give them a try cause I saw a lot of people using them. Not only have my dark spots faded, my skin looks so evened out and brighter. Love love sugarbaby products

This review is for the service only not the product! I was so excited to be supporting a woman owned business while addressing my skin needs. I placed an order and immediately I saw the shipping address was incorrect. I sent an email to customer service right away and followed up the next day via chat and phone call which by the way the I was never able to get connected with anybody. I also left a comment on their most recent Instagram post as I saw they did respond to comments. No response. The shipment is out for delivery today and I have filed a dispute with my bank due to the lack of responsiveness and unprofessional ability of this business. Super disappointed I will just take my business elsewhere.