SugarbabycareReviews of sugarbabycare.co

The best customer service experience I've ever had from a small business. Rio, who I chatted with thru live chat was so helpful in explain my subscription. Rip was able to address all of my concerns. Very resolution oriented. Even though i made the mistake Rio was very kind in explaing my error and helping me correct it. Now I have a subscription based on my needs.

i did like their one product however DONT SIGN UP TO SUBSCRIPTION THEY ARE SCAMMING PEOPLE MAKE IT IMPOSSIBLE TO CANCEL, I SENT NUMEROUS EMAILS, IM CALLING MY BANK, IM DONE. ITS TOO BAD I LIKE THEIR PRODUCT BUT THEIR MORE FOCOSED ON SCAMMING. I

Don’t buy from them they will lock you in to a subscription and keep charging your card

I wish I could not give a star at all. I put in to try the product one time and they automatically put me in for a subscription. I never received the product or and shipping updates. When checking the site it clearly stated unfulfilled yet they claimed they don’t even see a purchase and I have a confirmation email and order number. They are scamming people and I would never recommend them to anyone. I cancelled my card and got a new one so they couldn’t get another dime of my money .

I, like many others have unknowingly supposedly subscribed to some “three month glow up challenge” . Ultimately thinking that you’re making a onetime mistake Purchase In actuality you have unknowingly given up three months of 3 separate payments of your money to overwork their facial products on your now irritated face! Turmeric yes. But that kojic acid and lemon peel are tearing my face up! And offering no refund saying because of policy. For a “three month glow up challenge” is just unrealistic for such sensitive facial skin. If boldface advertising was a thing then this would not be a problem So beware of your money they plot on unbeknownst to you for three months. Hopefully your skin on your face won’t pay the price because it just too strong to use faithfully for three months Agreeing to that is not even logical to try any new product that you won’t know how your skin will react to And can’t stop payment. Can’t get refund. Is not a good thing So please be careful of hidden semi subs labeled as challenges I still can’t locate this “glow up three months challenge”. Learn from my mistake. I purchased through SHOP. After seeing an ad on the Facebook smh Probably the official website had fine print that is not obvious so beware even on official websites. God willing I can get some sort of a refund because my face hurts and can’t stand three months of this supposed glow up challenge I’m unwilling paying for especially in this climate! Automatic three months subscription. Then what!? If I don’t cancel it will then continue to take take take!? I’m off to further investigate what tf happened. **BEWARE & BE AWARE**

HORRIBLE HORRIBLE HORRIBLE company as far as Customer Service. I spoke to a representative an asked her to cancel thr subscription. Which I did NIT enroll in . The option to cancel an order is there but you don't have access to the order number until they have shipped it. The person did NOT cancel the subscription at this point any dissatisfied customers we need to ban together and file a class action suit

Sugar Baby Care is a dishonest company. I did not sign up for auto shipment of their product. They are crooked. Do not order from them because they will sign you up for auto subscription and lie and say that you signed up. I have filed a complaint with the BBB and I will file a complaint with the FTC, this company has lost all credibility with me and I will never buy anything from them again. I thank God that my credit card company Discover Card is standing with me and will not allow any transactions coming from Sugar baby to post to my account.

I LOVE this company and their products and I love them even more after they handled the following situation: I’ve been using their glow wash cleaner and glow wash pads for almost 2 years. I always order in bulk and whenever they have their buy xx items get xx free. My last order was pretty big 5/5 washes and pads. I still had some previous order left over so it was well over 2 months before I opened the new package. The cleanser wasn’t right, it smelled different, wasn’t orange, didn’t come out right. I opened another box and it was the same thing. I left a message on their Facebook page asking if they’ve changed the formula because my order wasn’t right. I honestly wasn’t expecting them to reach out and certainly not as quickly as they did. I gave them the order information and within a week they replaced all 5 of the defective items. Their genuine customer service and attention has made me a lifelong customer. I totally recommend this company and their products!!!