Sucuri SecurityReviews of sucuri.net

3 days after I wrote the below review, I have to change it. Sucuri has refunded the money. I have to admit this has been a surprise. So, Sucuri is probably a very good service, but my advise would be: do not perform a site check until you know the service is usefull for you. Original Review.: I bought it yesterday. It was super difficult to understand what was going on. I'm not an expert but I'm not either an amateur, and honestly, I felt like an i.... Too complicated, too many unexplained things being asked... But the best part comes now. I tried to cancel my subscription and... surprise: I had no right for a refund since I had already performed a site check and apparently some malware removal took place. Well, first of all, it's very hidden in all the legal documents that you loose your right for a refund if you have malware removed (I kind of understand it anyway).. but that's the very first thing they suggest you to do (a site check), so they know no one is elegible for a refund bc they always start by a site check (and there's always some kind of removal as you´ll see below) Secondly, what they removed from my site was only scam comments, nothing serious or complicated. My 178 € have been stolen as the 30 day money back guarantee has a trick. I have contacted VISA and I'll see what's the result of this. BTW, I bought Wordfence Premium right after I cancel Sucuri, and it was smooth, easy, understandable... and cheaper!

They have TERRIBLE CUSTOMER SUPPORT. I PUT IN A NEW MALWARE REMOVAL TICKET ON 6/28/19 AND TODAY 7/1/19 I get an email that Gabriel B. cannot login to my ftp. I immediately create a new ftp login info and ask him to please try to login right away to see if the new login works. I GOT NO RESPONSE FROM GABRIEL. B. I contacted chat support about this ticket and I was told by the chat support person that my ticket number: 15618496712028 was escalated and I should hear soon. This was early this morning and it it 1:53pm and I still have not heard from anyone. I then sent an email to sucuri to let them know that nobody is working on my ticket. I still don't have a response. Then, I just sent an email to the owner founder of sucuri who is Daniel Cid. I sent it to his direct email. I still have not receive a response. I asked Daniel to have someone work on my ticket right away since I put this request since 6/28/19. I told him that I need this resolved 7/1/19. If I don't hear from him or from sucuri I I will see if I can get partial credit back since they are not providing the service that I pre-paid them to do. I guess that is why they required a full year pre-payment since they know they provide bad service and want to get the full money in advance so they don't have to provide any service after they receive payment. Buyer beware! Don't bother to sign up for service since nobody will help you after you paid. I wish I would have done some research and read all their bad reviews before I signed up for their service.

The daily scan by my hosting provider showed that there was malware in the URLs of my website. I have assisted hosting, but they quickly escalated and advised that I would contact Sucuri to get my website cleaned. I did think that it was quite pricey but had little choice as my customers were rerouted to other websites. I quite quickly got a message that my website was being escalated to a senior team member and then I didn't hear anything for several hours. I was very concerned and contacted sales again. In the meantime I had read the very bad reviews which Sucuri gets on here, so I was worried that I had wasted my money and nothing was being done. The sales person told me that on the contract option I had chosen (cheapest option, still expensive though), my website would be dealt with within 12 hours as per contract terms. This worried me even more as my visitors and customers were routed away from my website. Luckily enough this all turned out to be different, Sucuri was already cleaning my website and not long after I got the message that the problems had been resolved and my website was clean and a firewall was put in place. So I am a happy customer. They fixed the problem in about 4 hours. Yes, they are expensive, but they did it and that is most important, plus I now have additional safety features.

Sucuri are great, the features it offers are really awesome and it offers a great deal of them... SSL, geo blocking, ip/user agent white and blacklisting, CDN, real time observations and loads more... all for $9.99/month... unbelievable value. Previously I had 1 issue which was difficult to resolve and the response time from Sucuri was delayed, but since that i've contacted support a number of times and they have been prompt, courteous and extremely helpful, even taking time out to log in to my server and setup the firewall correctly as it was past my technical ability. I would highly recommend Sucuri

Very negative experience. Ok this is only my experience and not a judgement. I subscribed to Sucuri after my company’s website was hacked. First of all, being my billing address in Europe, my credit card was debited 22% more than the advertised price due to VAT. That’s ok, but I feel one should be told exactly how much one’s going to pay before paying, and not afterwards. Still, this is not the point. I submitted a ticket, to which I got fake reassuring emails like “I’ve escalated this to a senior analyst and we are working on your case” clearly only an automated message, as it came, 0.5 seconds after I submitted the ticket and it was totally generic, not giving any real info. After that, no sign of life for 3 days, no customer assistance whatsoever, not possible to chat, and definitely my website not restored. After 3 days passed and I had no idea what they were doing, I asked for my money back, and I was given a refund without problems. But we lost 3 days, which are a lot of time for a company, and I can honestly say that Sucuri wasn’t able at all to offer what they advertise. They then wrote to me that “in this period we have 3x normal influx of tickets so our response time is longer than usual”. Thanks, but couldn’t they have warned me about this at the very beginning, to start with? and not after I cancelled my subscription. To cut a long story short: ineffective service, tickets management rather confused, very weak customer support, and this for a high price. Would never recommend it, and I say this in all honesty.

I have to say I am very surprised with a lot of the reviews I read here. I don't often write these kind of reviews but here I feel I have to because they have been super helpful with me! My blog got infected with malware and was shut down by my hosting platform so I started looking for Website Security services and came across Sucuri. I was a bit unsure about subscribing for a plan with then as it is quite expensive (200 USD / year), so I started reading online reviews. I almost didn't go for it after reading the reviews on this website but couldn't find a better alternative so went for it anyway. And honestly, they have been AMAZING! Less than 4 hours after subscribing for the service someone was already working on my website and a couple of hours later it was back up and running!! 5 days later my website got infected again (probably because I didn't follow their post-cleaning advice), and in a couple of hours they managed to fix it again. Now they are even helping me with installing a website firewall to prevent this from happening again. They always answer immediately and are super nice! I'm very happy I didn't listen to the other bad reviews and I would highly recommend them!

Support is not 365/7/24 as advertised. They advertise a 30 day unconditional refund if you are unhappy and want to cancel - whey you pay you tick the terms and conditions and lose that. The advertised Instant chat is in reality only from 14.00 to 01.00 in the UK (they work daytime working hours Standard Pacific time only). Chat is with not with the technical staff you need to solve the problem. The adverts give a rosy picture of the service offered, wonderful reviews here on Trustpilot, and on their website, but if you are silly enough to pay for their service then more fool you.

Uses forever to answer support tickets. Do not cleanup as the should. i spent 4 days trying to get them to clean my site. Ended up with a backup solution. Do not buy this crap!