Sucuri SecurityReviews of sucuri.net

Worst company i've worked with in 20 years. Horrible customer service, unresponsive, useless servce.

We got them due to inmotion promoting, really really slow. There is no response to phone, there is no chat. Its only by ticket, whether you raise an urgent hack or a simple account issue- the response is the same below. After many hours, days, nothing moves Robert O. : Just a quick update to let you know that your case has been assigned to one of our analysts. We will have more information for you shortly.

If you website is down you can expect endless hours of waiting for a ticket to get an answer. In the last few years they have gone from ok to the worst.

A waste of time and money. You pay for someone to monitor your site or at least cleanup any malware when the notification alerts come through. You have to Request a New Ticket each time it happens. They do not monitor it for you and get onto it straight away. It has cost me more time (which is income) wasted sending them complaints and questions; they are recommended by SiteGround - bad choice I'm sorry! The only way I could clear up all the malware (even when Sucuri unsuccessfully removed) was to retrieve from old backups. Then got more Malware on the clean site I retrieved from backup. Just went round and round and round and round with Sucuri! Would cause anyone to get mental stress, fatigue or want to take up smoking or drinking. Slowly leaving SiteGround and now Sucuri unfortunately.

I have been using Sucuri's Website Sucuri platform for over a year and so far everything is running great. I had minor issues in the first couple of months in regards to setting up their bypass prevention method. Since I use a server for caching over my main web server it acts as a reverse proxy so implementing the bypass prevention the traditional way was not working. After contacting Sucuri, they advised me of another way which restricted HTTP/HTTPS ports to only the Firewall IPs. They offered to do it for me but I went ahead and did it myself (On a VPS, this can not be done on shared servers). The support has been great. However, the response time is slow. It can take up to 24hrs+ and multiple people handle the issue. Hopefully, that issue can be addressed to where the response time is cut down and a dedicated person who accepts the issue stays on that issue until resolved.

I paid and placed an order to fix my hacked website. They only got an bot response. After 6 hrs, no update. Until I ask refund, someone answer me said will be followed by a senior analyst which means that I still have to wait. I mentioned it is unusual to wait 6 hrs as they claim that is 24/7 service. They advised me that the basic plan has wait unless it is served by business plan. It is a trap.

Was considering Sucuri, and I got onto chat and spoke with the rep. Man, I'm not even a customer yet, and he was totally rude. It kinda freaked me out. So then I called their number as I was curious if I could get a human on the phone (knowing that this is as good as it'll ever get)... The navigation provided the option to dial zero for "everything else," but once I did, another recording told me that was an invalid entry. Yeah, definitely not going with this company.

Our website was attacked with malware and blacklisted and although we would show Sucuri all the details of both, they claimed that our site was fine. You could not even access our site and they keep on claiming it was fine. The solution they gave us was to cancel the service we had with them without receiving any refund for the unused portion.