SuburbanRVparts/FurrionRVpartsReviews of suburbanrvparts.com

I ordered a furnace and they immediately charged my credit card. 24 hours later I received an email saying that the furnace was not available. Then after 5 days and 3 emails from me I was told that they have not had the furnace in stock for several weeks and they asked if I wanted a refund. After complaining and asking why they charged me for a furnace that was not in stock their customer service representative became very rude and tried to place the blame on me saying I should not have ordered a furnace that was out of stock. I went back to their website and was unable to find any mention of the furnace being out of stock. After several emails and 5 days I finally got a refund. This company is crooked in my opinion. After reading the reply from suburban RV parts I went back to the website and nowhere on their website does it state that this furnace is out of stock. These people are wrong and they don’t even know what is on their own website. I do most of my shopping online and I have never had a merchant charge my credit card for an item that was out of stock. Every other merchant that I have dealt with will not allow me to place an order for something that is out of stock. These people are wrong and they continue to try to place the blame on me instead of owning up to their mistake.

Have have not received my part plus I paid for 2 day shipping. Where is my part?

I have not even received the parts and they don’t respond to my emails

Received info that part was no longer in stock. Said it would be available maybe the next day, that was last week. Still waiting on parts.

Item was not labeled glass and showed up shattered.

I went through your help center and even giving them all model numbers they had me purchase wrong replacement knob costing me 13 dollars. I guess thanks for nothing

I never received my parts as ordered. Order placed June 30th/22 Followed up July 16th/22 Followed up again Aug. 2nd/22 Never received an update on my order, never received a response to my follow up's or questions.

I mistakenly ordered the wrong model which I identified minutes after completing the order. I attempted to reach the company in an effort to change the order. After sending emails and leaving messages, I was never able to reach customer service.