bob K.
We haven't received the order
We haven't received the order. Did it get lost in the mail??

An online retailer for all things Suburban. We can help you locate and purchase any parts you may need for all things Suburban MFG including water heaters, furnaces, stoves, fire pits and all things associated.
SuburbanRVparts/FurrionRVparts (suburbanrvparts.com) has 779 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 128 reviews with 1 star · Clear filters
bob K.
We haven't received the order. Did it get lost in the mail??
Mark C.
Haven’t received it yet!
Response from SuburbanRVparts/FurrionRVpartsSep 6, 2023
The part that you ordered was stated as out of stock when you placed your order and it is still on back order. We have contacted you to resolve this.
Carl
I never received the item. It's been over week and there is no tracking number. When I look on the site, the product is now showing it is discontinued and no longer available.
Response from SuburbanRVparts/FurrionRVpartsAug 4, 2023
Your item is on the way and showing that it will be delivered today Carl. In the future, please reach out to us via our contact page and we will send you any information needed before giving us a negative public review. Most people seem to not know this, but these negative reviews greatly impact our business.
Stev
The glass to my RV stove shipped two times and the glass was broken on arrival. What’s really strange is that they didn’t mark the box fragile and/glass. I’m giving them one more chance. I spoke to their customer service people and they’re as frustrated as I am. They instructed their shipping to mark the box as fragile/glass. We’ll see what happens.
Bernard K.
Never received my order :(
Response from SuburbanRVparts/FurrionRVpartsJun 16, 2023
Hey Bernard, The product you ordered is stated as out of stock. Please contact us if you would like us to continue to hold the order, or have this cancelled.
RAYMOND COUSINO J.
Parts still on back order. One of the two items was listed on back order.
Response from SuburbanRVparts/FurrionRVpartsJun 13, 2023
Just so you are aware, these reviews hurt our business. Both parts that you ordered were stated as out of stock when you ordered them and they still are. If you would like to cancel the order, please contact us to have this pushed through. Thank you.
Bradley L.
Part has not need received! Lost job because customer found some one who got it quicker.
Response from SuburbanRVparts/FurrionRVpartsJun 9, 2023
Hi Bradley, The part you had ordered is stated as a special order item with a 4-6 week lead time before shipment. The part was ordered one week ago and has not come into this lead time to be shipped yet.
Dannielle L.
No phone number to be found to contact the company with questions about expedited shipping. So went ahead and ordered a replacement Suburban rv water heater only to find out it wasn’t actually in stock. The order was cancelled the next business day. Had their inventory been correct, it would have saved me a few days and $100+ since I then had to reorder it from another supplier.