SuburbanRVparts/FurrionRVpartsReviews of suburbanrvparts.com

Response from SuburbanRVparts/FurrionRVpartsApr 15, 2024

We apologize for USPS's delay. This still shows it is moving through their system. Unfortunately once an item leaves our facility, there is nothing we can do to control the shipping.

Response from SuburbanRVparts/FurrionRVpartsApr 9, 2024

Hello, Your order was placed 4 days ago and we had sent you your tracking information which USPS has either not updated or has lost your package which is what we told you. We also told you that we had shipped out another and if you receive the first package if you can please refuse it so it is sent back to us. Please let your review reflect the accurate customer service we have shown and not the fact that the mail carrier has possibly lost your package as this has absolutely nothing to do with our company. Thank you

Response from SuburbanRVparts/FurrionRVpartsApr 3, 2024

Hey Eric, That is actually not what happened. We told you that we would file a claim against USPS and refund your money but you decided to dispute the transaction with your bank. We will happily refund your order if you respond to us through the appropriate channels. Thank you and have a great day.

Response from SuburbanRVparts/FurrionRVpartsMar 21, 2024

Hey Fiona, Please contact our email at [email protected] in the future if you need assistance. The part you ordered was delivered to your address March 11th. We have resent you your tracking information

Response from SuburbanRVparts/FurrionRVpartsMar 13, 2024

Hello Joseph, The part you ordered is stated for a different serial number than your actual unit. Had you reached out in advance when ordering, we would have happily assisted in ensuring you had the correct part. The correct motor that you need on average is the price we retail it for but the price you saw is on eBay which is either used or stolen as it is cheaper than our cost for the product. Parts ordered incorrectly are not covered by us to be returned as they are not by most companies. Please in the future, reach out to us for assistance so this can be handled correctly as these unfair reviews do significantly harm our business.

Response from SuburbanRVparts/FurrionRVpartsMar 12, 2024

We apologize for the inconvenience but we reached out and did not hear back. One of the items you had ordered is out of stock. Please respond there and we will get this fixed. Sorry again!