SuburbanRVparts/FurrionRVpartsAn online retailer for all things Suburban. We can help you locate and purchase any parts you may need for all things Suburban MFG including water heaters, furnaces, stoves, fire pits and all things associated.
SuburbanRVparts/FurrionRVparts (suburbanrvparts.com) has 779 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 128 reviews with 1 star · Clear filters
Jeffrey & Stacy B.
as of January 5th - I have not receive the part I ordered
Response from SuburbanRVparts/FurrionRVpartsJan 6, 2025
Your order has been shipped and tracking shows it will arrive today. In the future, please email us if you are in need of tracking information or order information. These reviews heavily affect our business.
Jim T.
I have not recieved my orifice , you took my money order # is 216044. Please give me a phone # so I can call you or call me at 620-363-2165. James Tholen
Response from SuburbanRVparts/FurrionRVpartsJan 6, 2025
Hey James, The part you ordered is stated as a special order item with a 4-6 week lead time. I have contacted manufacturing to see where this is and your tracking information will be emailed to you.
Donald H.
Product failed in 2 days. Reached out to get replaced. NO ONE RESPOND. Meanwhile I full time RV with no heat. Please let me know what's going on. Just want it replaced.
Response from SuburbanRVparts/FurrionRVpartsDec 9, 2024
Hey Donald, We are sorry for the inconvenience but we have not received any correspondence from you. We have reached out to help with the problem.
Chuck H.
It was ordered for next day delivery. We paid an extra $48 for that service. We order on Friday and received on Wednesday. Very disappointed
Brian J.
Part took over a week to be labeled as shipped. Tho usps never rwcieved the item. I said I wanted to cancel the order and i haven't heard anything back other then they said they would cancel right away. Very lazy customer service. Would recommend finding another distributor of the parts ypu need
Response from SuburbanRVparts/FurrionRVpartsAug 14, 2024
Hey Brian, We apologize for the confusion but we have already responded and stated that USPS has misplaced your package and we will be filing a claim with them and have refunded your order. We apologize again for their mishandling
Robin F.
I had to wait 7 weeks for my part I was not informed that it would take that long ,I had to email the company 4 times before I got an answer,
Response from SuburbanRVparts/FurrionRVpartsJul 16, 2024
We are sorry for your misunderstanding but the part you ordered is stated on the product page as a special order item with a 4-6 week lead time before shipment. The part was made specifically for your order and manufacturing designates this lead time which we can not control. We hope you understand.
Thomas B.
Part broke in half as it was being installed. Customer service has not called me back. Do not recommend.
Response from SuburbanRVparts/FurrionRVpartsJul 2, 2024
Hey Thomas, We are sorry to hear this. This voicemail states to email us at [email protected] to handle order support. Please contact us there to send images and have this taken care of.
kathleen H.
I placed an order on a grill top March 18 to rv trips without a grill and it shows up towards the end of April. I gave up and bought one which was a lot more on my last rv trip. I called and left messages every day YOU CAN NOT SPEAK to a human. Everything is email or leave a message. So now I am emailing and leaving messages how to return this. Great prices but Very bad customer serviceservice
Response from SuburbanRVparts/FurrionRVpartsMay 6, 2024
We apologize for any confusion but the part you ordered is stated as a special order item with a 4-6 week lead time on the product page. Although special order items are stated in our shipping and returns policy to not be refundable, I am still trying to get this returned for you. We appologize again for any inconvenience.