SuburbanRVparts/FurrionRVpartsReviews of suburbanrvparts.com

I will reevaluate this company after my part comes to me and is correct.

Yeah it's me again after finally getting an email telling me that the part had been returned because the site that I had put down is my address was vacant. I find that hard to believe they told me it had been returned to the facility and after I gave him a PO box to send it to it actually arrived the very next day. Customer service is terrible. Absolutely terrible. They don't reply to your emails, text messages from the number that they give and then lie to me and tell me that I received a tracking number and maybe it went to my spam inbox. Neither did I receive it in spam regular email or on the website that I had to sign up with in order to see and look at my order. I hate that this is the only company that will carry a part for me that I can get and with all of the other complaints about paying extra the $3.99 for 3-day shipping and then they still didn't receive it or a tracking number. What's going on with our world? Why do we accept this and shame on you as a company you stink and I hope I never have to use you again

4 weeks wait for a furnace cabinet is horrible. I paid up front with the expectation of getting the part in a timely manner I'm at a loss just waiting and waiting.

Can’t track package without an account and it’s still not here

As it turned out, the part I ordered was not needed. I wanted to return the box (which HAD NOT been opened) for a cash refund but was told that you would not do that. You only offered a store credit. I do not foresee needing parts in the near future so the credit does me no good. Thanks for nothing. Horrible customer service. I have already started spreading the word to ALL my camping friends. I want my money back. EDIT: Im sorry, I forgot that the other option was to return the part and pay a restocking fee. Another form of horrible service. I’d like all my money back.

it would be nice to be able to make a phone call and talk to a real live person. They provide a phone number but unable to get thru without and extended wait. Tried to chat but the chat ended up wanting 5.00 to chat with a technician and seems the only way to get thru to the company is via email and the turn around is several days.

Very terrible customer service. Our part came in broken. And let me say it wasn’t their fault, it was shipping. I had to email the company. I tried calling because I’m not that fluent with emailing. I couldn’t get anyone to anwser the phone and then had to wait an extra week for them to ship/ receive the part.

I still have not received my order. I ordered it one week ago today the next day I got an email stating the order was sent but there was no tracking number on this order. I tried to log in to the web site to get more info by using the temporary password, then was directed to change password word to a personalize password and to no avail it didn't work. After several attempts going through the same steps I had no success. Now I have received an email asking for a review on a purchase that I have not received nor received an update on the status of my order 🙃