SuburbanRVparts/FurrionRVpartsAn online retailer for all things Suburban. We can help you locate and purchase any parts you may need for all things Suburban MFG including water heaters, furnaces, stoves, fire pits and all things associated.
SuburbanRVparts/FurrionRVparts (suburbanrvparts.com) has 779 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 128 reviews with 1 star · Clear filters
THOMAS S.
i TRIED TO CONTACT YOU TO GET TRACKING INFORMATION AND IT WAS A NIGHTMARE.. NO ONE ANSWERS ANY OF THE PHONE LINES OR OPTIONS. I FINALLY RECEIVED A RESPONSE BY EMAIL ONLY AFTER SENDING THREE EMAILS AND IT WAS NOT POLITE.
Drew A.
taking money for parts that you don't have is not good business,took the money right out of my account, and then have to wait to get it back ,after 3 phone calls, cost me more time, then I would have made. NOT HAPPY!
Response from SuburbanRVparts/FurrionRVpartsJan 15, 2020
We apologize for the inconvenience Drew but we did inform you that the part went out of stock and refunded you for the order.
Jack A Gorton J.
Did not Receive my complete order and asked to have the missing part credited to my account with no response?? The company did respond and say that the shipment was sent in two packages, which i did receive. If they said that up front there would have been no problem.
Response from SuburbanRVparts/FurrionRVpartsDec 26, 2019
Hello Jack, We apologize for the misunderstanding but your order was sent in two packages and the second was delivered today. We also did respond about this issue but received no reply. Sometimes our emails will be sent into your spam folder. Sorry again for the misunderstanding.
Jeffrey S.
Piece ordered came broken, sent back to with mail carrier "Delivery not accepted. Customer service said another was being sent. 5 days ago, will change to great service if product purchased arrives in next day or so, intact. Thanks.
Christopher M.
I paid through the roof for expedited shipping, in a week later still don’t have my part.
David P.
Part arrived broken and poorly packed
Linda G.
Not a very good experience. Parts of website did not seem to work. Originally wanted to return the part because it doesn't fit although they insisted it was right part. Could not find place to do a return so just ended up throwing part in garbage. Won't bother to use site again.
Daryl R.
They sent me the right part in a timely fashion but they charged me $10 for one bolt and one nut...plus $7 to ship it. (my understanding was that is would be the entire set of 6 bolts and nuts) I wrote an email to complain and I didn't get a response, so I won't do business with them again.
Response from SuburbanRVparts/FurrionRVpartsAug 19, 2019
Hi Daryl, I am sorry for the misunderstanding but in the item description it states that this is only for one nut and bolt. We also did receive and respond to your email apologizing for this. Small cosmetic items are more expensive to ship than we both would like. Our distributor has a minimum package size so unfortunately we can not alter the lowest priced shipping. I am sorry again for the misunderstanding