Suburban Propane is listed under Energy & Power.
Suburban Propane (suburbanpropane.com) has 235 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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James J. K.
Our delivery driver Tony is wonderful. Our propane tank is hidden between numerous shrubs, small palm trees and other landscaping plants. Tony takes great care to weave the filler hose between the plants to avoid damaging them to reach the tank. Great mood, friendly and dedicated to doing an excellent job.
Linore B.
One star is too much for this unprofessional, Unethical and immoral company! BEWARE ! I had to file a complaint with Florida department of agricultural and consumer services. I first tried through my local police department, and they wouldn’t do anything. They are as useless as tits on a bull! Came through my gated yard & removed the tank that had propane in it when I specifically told them to come back for an appointment I never made! I eventually got paid because I involve Florida department, but that just sweeps the BS under the rug! You’ve been warned! Shady practice!
Joe S.
What a rip off joint . Have had them charge $1.00 more a gallon than other local companies. God forbid you have them out for service. $238 for a half hour to tighten a fitting that they left loose in the first place. Organized crime
Chaim G.
Their overpricing is ridiculous. They charged me $5.99 per gallon when SOS propane charges me $1.99 per gallon. I overpaid Suburban Propane by over $13,000 in 1 year. Do not use them.
Lauren K.
Shady business practices. Don't trust them.
Consumer
Working with Suburban Propane out of Portland, Maine is horrible. Their phone system automatically hangs up after 10 minutes on hold to prevent a build up of customers. Once you get a human after several tries, they promise to have someone in service call you back and you receive no return call. I've called multiple times during May to schedule a tank removal and they have yet to call me back. I've also read that they take months to remove the tanks from people yards in Maine, which is completely unacceptable. Their prices for propane are also significantly higher than other companies in the area. I do NOT recommend using Suburban Propane.
Lynette E.
Would give them zero points if possible. Found a malfunctioning burner on my stove. Immediately shut off the gas and left. No consideration af my health etc. will never do business with them
JohnT
After reading all of the negative reviews, we almost decided to not do business with these guys. But the guy who came to our house (Frank) was extremely knowledgeable and helpful, and after talking to a customer of mine who has been using them for a few years with no complaints, we went ahead. Absolutely no regrets- they showed up on time, did what they said they would do, the workmanship was professional, and just generally good people to work with both field personnel and office people. Frank even came back a few days later just to check up on things. This branch is out of Temple, Pa. Would not hesitate to recommend them- at least out of this branch, I can't speak for other areas.
