SubstackReviews of substack.com

Poor, subscription has auto renewed. Sub Stack says you can cancel within 7 days for a full refund. I had done so numerous times through help but nothing is happening and now it isn’t even recognising my request. There is no one to speak to and help feels like an AI bot and I have no way of getting a refund. Really awful customer service. I will be deleting my account and do not recommend.

All I can get for my Substack account is a notice saying "PAGE UNAVAILABLE" - Can only assume they have gone broke/bust/AI'd themselves into oblivion - Good riddence!

I canceled my subscriptions and my account. And yet, for two years now, a subscription fee has been deducted from my account every year. I have now blocked Substack via my credit card provider. Canceling your subscription and account is not enough! Block your direct debit for Substack!

Since substack introduced mandatory facial recognition for UK and Australian subscribers despite not being required to by law I no longer have any trust that this company cares nor respects the privacy or autonomy of its users. If it continues with such policies it will face a mass exodus of users and will collapse.

Can’t unsubscribe total shit

It feels like subsribtion cancelation is hidden on purpose. I am trying to cancel a single subscription I have, it already took 20 minutes, and I still didn't figured out on how to do it.

These are content hijackers and spammers who will provide no customer support. Stay as far away as you can. It was my stupidity not having checked Trustpilot reviews here before launching my Substack blog last year. The reviews speak for themselves – I would never have launched my blog at Substack if I had known it was such a disaster. During the year, I managed to publish the paltry amount of 14 blog posts, the most recent 3 months ago. All of a sudden, last week, I noticed my Substack blog was taken offline, without a single prior warning or any communication from Substack. It's impossible to talk to anyone who would provide a specific explanation of what happened. They send you to an anonymous contact form, and after much struggle, you receive an email reply from what appears to be an AI chatbot, citing boilerplate bullet points for the account suspension, that cannot possibly apply to me. For example, they accused me of "spamming and phishing activities" across Substack, even though my Substack interactions have been close to zero due to time constraints. Outrageously, without any communication or a word of warning, they deleted the few replies to my readers I did manage to post below my own articles. They are now hijacking my content: when your account gets suspended, the Backup/Export feature no longer works. I complained about this multiple times, but there is zero response. Even worse, they flood you with dozens of newsletters every day to which you've never subscribed, and *because* your account is suspended, you're not allowed to unsubscribe from anything. Those toggles are blocked, just like the backup functionality. They accuse others of spamming, while being the worst spammers themselves. Substack is the worst of the worst, and they deserve early bankruptcy. _Edit:_ After a week of anguish and minimal communication, Substack reinstated my blog fully (and backup now works, too), but without providing an explanation (or apology) for what happened, and no guarantee that it will not happen again in the future. I will keep my 14 published posts on Substack as they are, but going forward, I guess I will need to set up a self-hosted WordPress blog. I thought Substack was a welcoming environment that would spare me this technical step with its annoying software updates, etc., so that I can focus only on my writing, but that was apparently an illusion. I apologize for the harsh tone of this review, but won't be post-editing the original wording, as it at least illustrates the degree of anguish to which an author may be driven when they suddenly see their work of hundreds of hours disappear from the Internet without a warning or real explanation.

Last year I sent in a DONATION to Robert Hubbell's newsletter. I did not request a paid subscription. He later joined Substack, and yesterday I received a $50 charge, which I found out was to recur MONTHLY. This was pure FRAUD. I called my credit card company who said they would reverse the charge. What a rip off!!! and Robert Hubbell is an attorney!!!