SubstackReviews of substack.com

Since the begin of this year I have an account on Substack, to place and link my written articles. After a problem with not being able to login, I have NO possible way to solve this... No mail, no good working link to reset my password... Nothing. In fact I am canceled. No communication is possible, only an AI chatbot that does nothing understand... This is a very bad and incompetent medium!

I had a very frustrating experience trying to resolve an issue through Substack’s customer support. I subscribed to “The Menopause Professor” (Kay Anne Kubutko) via Substack for £70. The content was not what I had expected as it was very general despite being marketed as "not just generic tips", and I also did not receive some of the advertised material (including a “hormone blueprint”). I contacted the provider to request a refund within the stated 7 day period, but did not receive a response. I then tried to contact Substack directly. However, their support appears to rely entirely on a chatbot, which repeatedly cycles through the same questions without resolving the issue. There does not seem to be any clear way to escalate a query to a human. I also emailed the terms of service address, but received an automated response stating that if the issue is not specifically related to terms of service, the email will not be actioned. As a result, my issue remains unresolved and I am currently out of pocket, despite acting within the stated refund window. Overall, the lack of accessible customer support and inability to escalate issues has been very disappointing.

Substack sent all my login codes to Spam, I never saw them until they blocked me from logging in for 24 hours. I thought they were censoring me. Who would think to look in Spam for a log in code when a website kept bouncing me out? Maybe it is censorship. Otherwise I'm pretty happy with the website, except that the funnel their algorithm keeps tightening and narrowing until I feel like I'm in an echo chamber or silo. It's been a great diversion while I was too sick to do anything else but binge on it.

Like most of the reviews, you can only chat with a Bot. I paid my subscription but keep getting asked to upgrade and pay again. I emailed my specific subscription, Cricket Et Al and simply don't get a response. It's disgraceful to take your money and not provide access or support.

Substack has an identity crisis. It started as a newsletter tool, then evolved into a blog platform, and now wants to be a social media site — and in trying to be all three, it does none of them decent, well would be 'wishful thinking'.. As a newsletter platform specifically, it falls short on the fundamentals: segmentation is basic, automation is almost non-existent, analytics are surface-level, and monetisation options are limited. For anything beyond a simple paid/free split, you'll quickly hit a wall. The overall experience feels confused and the UX/UI is simply terrible! For anyone with serious content or business goals, look elsewhere.

I published on Substack for almost a year. Original content about consciousness and awakening. No hate, no violence, no spam—just truth. Then one day, my account was suspended. No warning. No specific reason given. I appealed. They rejected it with a generic message. I asked for one simple thing: which post violated which rule? They refused. Their "policy" is to never tell you. You just lose your work and your voice. Their support is not human—just bots that send you in circles. There is no accountability, no transparency, no way to defend yourself. If you value your work, do not trust this platform. They will delete you without explanation, and you will never get a real answer.

slechte klantenservice, zijn zeer moeilijk te bereiken als je als lezer problemen hebt met abonnementen afsluiten. Weinig betaalmogelijkheden

Good luck trying to unsubscribe if you give them any payment info. You'll be charged "by mistake" repeatedly. It's a scammy company.