SubstackReviews of substack.com

I have made an unauthorised subscription payment from a credit card. Under my account, under "Subscriptions", there are no subscriptions found. The AI support agent is unhelpful and is unwilling to transfer to a human, nor will it give an email address where customer support can be contacted. This is pretty awful business practice, and I feel bad for Substack because I have evidence of having no active subscriptions and the credit card chargeback will cost their company money. But since they don't give me an option to get in touch, I suppose I'm simply processing the chargeback and hoping they realise they need to do better.

Can't unsubscribe from spam emails because my account is blocked. The appeal review has already taken a month with no result

Impossibile iscriversi, ogni volta che metto il mio nome mi segna errore. Peccato era un'ottima opportunità lavorativa da casa che con i miei problemi di salute sarebbe stata ottima. Non esiste modo per parlare dell'assistenza perché ci sono solo domande e risposte senza qualcuno che possa interagire cosa molto negativa.

I'm trying to give substack zero stars but trustpilot only starts at one, so take this as a full 0. We've had a series of absolutely horrible customer service interactions with the artificially subintelligent bot that puts you into endless circles of dead ends trying to resolve issues. Call it out for being idiotic, it cries that you're being mean and threatens to stop supporting you... For one thing, it would have to start supporting to be able stop, and the other thing... it's a BOT! Sadly, a couple of the creators we used to support on there no longer get our support, just due to how terrible it is. Somebody, create a better instance of this kind of site, now. There's clearly plenty of creators in need of the support.

Make closing subscription to SUBSTACK as easy as they claim it is to unsubscrib to other companys. Notice that I have 1 day to close app or it will renew at $99.00 year. 3 hours later and I still can not close this damn account.

BE CAREFUL! your draft articles made on Substack are completely visible and reacheable by anybody, though you never published them. If you write sensible stuff on your draft and think nobody see it, think again! I had a bad issue with a Company, because I quoted it in a draft article that I never want to make public, but it was visible to anyone.

Disgusting platform. Makes free offers to view posts that it locks, and after you jump through all of its dozen hoops to collect your information, it won't even let you view the post.

My article disappeared overnight and the chat bot ‘support’ was useless. There is no way to contact them so this is the only way I have to express this issue. Their formatting is awful as well and hard to use on the app. Will not be using again.