StyleSeatReviews of styleseat.com

Response from StyleSeatSep 12, 2026

Thanks for taking the time to share this — a few different things going wrong at once like this is a serious problem, and we're sorry for the trouble it's caused you and your clients. What your clients pay should reflect StyleSeat's flat $2.35 booking fee, charged at the time of booking, plus whatever you've set for the service — nothing more — so if that's not what's showing up, something's off and it's worth us looking at your account directly. Your schedule is also meant to show exactly when you're open, full stop, and a mismatch there isn't the experience we want. And on repeat clients getting flagged as new: that fee is only ever meant to apply once, on a client's first booking — a returning or previously referred client shouldn't trigger it again, so if that's happening, that's a bug on our end, not intended behavior. Write in to us at [email protected] with "App Review" in the subject line, and we'll dig into all three with you directly.

Response from StyleSeatSep 12, 2026

Thank you for this — feedback this honest from someone who's been with us this long carries real weight, and we're glad StyleSeat has been part of your business over the years. Pricing, reliability, and support are all fair things to push back on, and we hear you on each one. The fraud piece is the one that worries us most, though — that's not something any Pro should have to deal with, and we're sorry you've run into it. Write in to us at [email protected] so that we can further investigate this for you.

Response from StyleSeatSep 10, 2026

Thanks for sharing this! Steady, consistent bookings matter to us just as much as they do to you. Where your profile shows up in search comes down to things like profile activity, response time, completed bookings through StyleSeat, up-to-date availability, reviews, and how complete your profile is. Processing bookings and payments through StyleSeat, keeping your photos and services current, and sharing your booking link outside the app all feed into that same visibility. If you'd like us to take a closer look at your profile specifically, write in to us directly — we'd like to help figure out what's affecting yours.

Response from StyleSeatSep 15, 2026

We appreciate your loyalty as a StyleSeat professional since 2015 and understand your concerns about the security of your personal and client information. Protecting your account and maintaining your trust are important to us, and we have safeguards in place to help protect accounts and identify suspicious activity. We also encourage using strong, unique passwords and keeping login credentials secure. As a reminder, official StyleSeat emails only come from an @styleseat.com address, and we will never ask for your password or payment information by phone, email, or text. We see that you’re already in communication with our Compliance team regarding this concern, so please continue working directly with them as they review the matter.

Response from StyleSeatSep 12, 2026

Thank you for this — glad StyleSeat's been working well for you overall, and these are exactly the kind of specifics that help. Timeslots showing as open when they're not actually bookable shouldn't happen, and we're sorry it's creating confusion for your clients. Clients coming through your personal referral link not being properly attributed to you is the same kind of gap — when you're actively promoting that link, the booking should be credited to you every time. We'd like to look into both of these further — please reach out to us at [email protected] with specifics, so we can dig into the time slots issue and the referral link misattribution on your account directly.