StyleSeatReviews of styleseat.com

Response from StyleSeatDec 24, 2025

Hi Martina, Thank you for sharing your feedback regarding your appointment. This is not the level of service we want our clients to experience, and we sincerely apologize for any inconvenience this has caused, as well as for the lack of responsiveness from your Pro. In situations like this, we recommend messaging the Pro through the app or checking their profile for any contact details they have provided so you can reach them directly. If you have already made every effort to contact the Pro but still received no response, please email us at [email protected] with "App Review" in the title and your details so we can further assist you. Our goal is to provide a convenient platform that allows you to book appointments through our app without the need to visit the salon in person, and we are committed to ensuring you have a smooth and positive experience. Thank you for contacting StyleSeat.

Response from StyleSeatDec 6, 2025

Thank you so much for sharing this experience. We’re very sorry to hear what happened—especially after planning ahead and attempting to coordinate directly with the stylist. We completely understand how frustrating it feels to be charged when the appointment didn’t take place at the original time you scheduled. Professionals on StyleSeat set and manage their own cancellation policies, and we recognize that situations like this should still be reviewed to ensure the policy was applied correctly. Our Support Team can take a closer look at the timeline, communications, and how the charge was processed to make sure everything aligns with the policy expectations. Please email our team directly at [email protected], and include the email used for booking so we can locate the correct appointment. When you reach out, please also include “App Review” in the subject line—this helps us identify your case quickly and follow up with the appropriate review. We appreciate you bringing this to our attention and would like the opportunity to assist further.

Response from StyleSeatDec 6, 2025

Thank you for reaching out and sharing this. We understand how important accurate new client attribution is, especially when you're sharing your booking link directly with clients. To make sure everything is being attributed correctly and to review any instances that don’t seem to match your records, our team would be happy to take a closer look. Please reach out to [email protected] with the names or dates of the appointments in question and include “App Review” in the subject line. This will allow us to investigate the specific bookings and clarify why the new client connection fee was applied. We appreciate you bringing this to our attention, and we’re here to help make sure everything aligns with your account activity moving forward.

Response from StyleSeatDec 8, 2025

Hello Septimus, Thank you for writing a review about your experience. We appreciate your feedback, and we’re sorry to hear that you’ve been disappointed with StyleSeat. We understand how important it is to find a platform to help run your business and make it as smooth as possible. We believe our Premium Plan offers many features to help you grow and market your business. If you need help with your account or account growth, our team is always here to help. We can be reached through our Help Center here. We truly value your time with StyleSeat and the business you’ve built on our platform. I hope you have a great day!

Response from StyleSeatNov 23, 2025

Hi there, thank you for taking the time to share what happened. We’re really sorry to hear about your experience. That sounds incredibly frustrating, and we never want anyone in our community to leave an appointment feeling disappointed or unheard. It sounds like your feedback may have been meant for the professional who provided the service. Reviews for a Pro are typically shared through your appointment in your StyleSeat account or from links in communication we send, and we just want to make sure your feedback reaches the right place. Just to clarify our role: StyleSeat provides the booking and business tools professionals use, but we don’t manage their businesses or the services they provide. Because of that, we aren’t able to adjust service outcomes or issue refunds directly on their behalf. However, most Pros genuinely want their clients to be satisfied and are open to working toward a resolution when something doesn’t go as expected. That said, we always want to do right by our community and make sure you’re supported. We weren’t able to locate a support ticket based on your review, but if you’re open to it, please reach out to us at [email protected] with "App Review" in the subject line. Once we hear from you, we’ll be able to take a closer look and help however we can. Thank you again for sharing your experience. We’re available to help look into things further if you’d like.