Stührling OriginalReviews of stuhrling.com

I have bought a Stuhrling watching was delivered on time. Had it for 5 months and seconds hand come loose not working. Contacted company and went through the procedures to send it back for a price of 30 dollars. Decided to look at reviews and Decided to take it to my local jewellers. As he explained if its a mechanical problem l would lose my warranty if l had to get it fixed. Check it out and it was a gasgit and reconnect seconds hand. Sorted £32. No mental torcher.

Had an awful experience. I sent a faulty watch back. The confirmed receipt. Told me an exchange was with a delivery partner and they would be in contact re delivery. I waited over 2 weeks before they then queried the receipt of the watch. I sent them proof that royal mail had collected. They accepted proof but still waiting for exchange or refund. The returns keep replying saying it's with another department, it's been six weeks since I sent the item back so I don't know what the hold up is. The quality of the watch and the customer service is shocking. I wouldn't recommend this company. Since my review I can confirm that my concerns were escalated and a refund is on its way (haven't received it just yet).

I bought a Stührling watch as a Christmas gift for myself andI had a great experience. The watch arrived on time during the holiday rush, which I was a little worried about, but everything came exactly as expected. The watch itself looks even better in person. The blue dial with the chronograph details really stands out, and the stainless steel bracelet gives it a solid, high-quality feel on the wrist.

DO NOT PURCHASE ANYTHING FROM DEBENHAMS!!! Utterly awful experience trying to get a watch I returned back from repair. I was advised to return a watch I had purchased in August, which was faulty after a few weeks. I returned the watch and 5 months later I still have no watch or refund. I have been chasing Debenhams for months, only to be told, they have no legal responsibility to do anything about the missing watch, even though I have provided proof of return. They advised that Stuhrling watches are a seller on their site and if I am getting no response from them, it is not Debenhams responsibility to resolve the issue! Essentially, if you buy anything from Debenhams that comes from a seller, Debenhams have no duty of professional diligence, to resolve disputes or issues. I have received the same response over and over again from their customer service team “please wait 2 or 4 days for a response from Stuhrling”. Each time I wait, I then have to chase Debenhams again for a reply and the same response is given again… please wait 2 days! This 2 days is now months and months long! DO NOT PURCHASE FROM THIS COMPANY! I have never experienced such poor customer service from any company. They are essentially allowing their sellers to steal from customers and doing nothing about it whatsoever. If you want to keep your sanity, and your money, do not purchase from this company.

I had a great experience with Stührling Original. The watch arrived quickly, was well packaged, and looks even better in person than online. The build quality feels solid, the design is elegant, and it performs exactly as described. Customer service was responsive and helpful when I had a question, which made the overall experience even better. I’d definitely recommend them if you’re looking for a well-made watch at a fair price.

I'd give 0 stars i I could Bought one of these watches via Debenhams at a massive discount, last May, early Christmas present, open at Christmas, stupid thing won't work longer than 24 hours. Debenhams are not interested, stuhrling won't reply. What a waste of money! EDIT: I contacted Sturling to get this watch fixed or replaced as Debenhams would not entertain me. Sturling have a 2 year warranty on the watch and 1 year on the battery, but you have to pay $30 to have the watch returned!!!!!!!!!!!! I emailed Sturling to ask them to help, a month now and still waiting for a reply, but they don't seem to like my review as they have written asking for more information to verify that mine is a genuine purchase, sadly it is, though I wish I had not!!!

I have had my watch now for exactly a year, bought from the Debenhams website. Initially I was concerned after seeing all the negative reviews about the Watches and Debenhams. The watch has exceeded expectations. It is an extremely handsome timepiece that as others have commented, catches the attention of others. Keeps time perfectly. All the casings are as they were on day one and I wear it everyday. I wanted to truly test this watch, hence the time period from purchase to review. I would definitely purchase another.

Montre en panne au bout de six mois, le SAV demande 50€ de frais pour une réparation sous garantie. Bref l’arnaque du siècle