Stührling OriginalReviews of stuhrling.com

Watch was defective and it took two weeks for someone to contact me. I returned the watch and I am still waiting for my credit.

Bought an expensive Tag Heuer golf watch tried it once and it is useless in sunlight so returned it, they rejected the return as the watch had been worn but this is the only way you can test the watch, watch is not fit for purpose. Returned a few days after purchase 18 August no reply until 2 September their customer service is disgraceful I would not trust the company!

Bought a divers watch from them which after a few months the bezel became loose and then the watch stopped working. I have contacted them through their support but have had no replies. Really poor product and really poor customer service, I will never buy from them again.

Warte immer noch auf den vorfrankierten Retourenschein, damit ich die Uhr im Originalzustand zurücksenden kann. Mit freundlichen Grüßen Hans-Peter Streber 21.09.2026

The clasp on my partners watch came off and any jeweller we brought it to said we had to take it back to the manufacturer as it needed a specific pin. I contacted Stuhrling customer service via email and received no response, after two weeks I messaged them via insta with the issue and did get a response. I was told I would have to send it to New York for repair and I would be charged £50+PP. I thought this was very expensive for a pin replacement but my partner loves the watch. I sent the watch and a day later I received an email from the customer service team with a link to a watch parts website where I could purchase the pin. I emailed back to say I had already sent the watch on the advice of their team on instagram and could they send it back and refund the charge. Again received no response despite sending 3 further emails. I then had to contact them via insta and was told the the watch was being prepared. When I asked was I still being charged for a full service when all I was getting was a pin I again got no response. With the amount of money and time I've spent on one tiny pin I'd have been better off buying a new watch. Shockingly awful customer service

Achat sur showroom prive il y a deux mois.. Honteux, malgré mes nombreuses relances restées sans réponse pendant près de deux mois, je n'ai jamais reçu le formulaire de retour demandé. Face à cette absence totale de prise en charge, j'ai été contraint de faire réparer ma montre par un bijoutier proche de chez moi cout 15€ ,sans garantie que ca fonctionne il n'a pas pu changer les joints de la marque. Celui-ci a procédé au séchage de l'intérieur de la montre (elle a pris l'eau a la première baignade) et m'a indiqué qu'elle n'était pas étanche, alors même que je l'avais achetée précisément pour cette caractéristique.

This company have been nothing but stress since we purchased from them in January. The watch was that we ordered was 'returned to sender' having not made or through customs due to huge fees. The return address that they listed on parcel was in New Jersey but they claim that was incorrect and not where they sent the parcel but they refuse to raise this with DHL they simply keep saying 'when we receive it, we will refund it' and 'this is the last we will say on the matter' which I have never heard from customer services before in my life. It is their responsibility to ensure the correct return address is on the parcel and they have the receipts from sending so can simply argue this with DHL who they used in order to resolve it! Ultimately we did not receive a watch that they sent, yet 7 months later we are still waiting for our £300 refund! Do not but from them, they are an absolute joke and extremely unhelpful!

I have owned several Stuhrling watches over the past 5 years and found the quality to be decent for the cost. Look great but quality has decreased exponentially over past couple years. I received the Skeleton watch for X-mas after my previous Skeleton suddenly stoped keeping time. The quality of the new was is absolutely terrible. I wore it twice and the hands spun around and it would only grind when I tried to wind. I sent it back twice as they supposedly have a warranty. They sent back the faulty watch without repair.I asked to replace with new Skeleton and customer service very rudely declined. I still own 3 other Stuhrling watches but would never buy or recommend their products to anyone! Junk with terrible customer service and no warranty!! BUYER BEWARE!