Stührling Original Reviews | Read Customer Reviews of stuhrling.com

Stührling OriginalReviews of stuhrling.com

2.4163 reviews
Jewelry & Watches
20th Street 449, BROOKLYN, New York

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Stührling Original

About Stührling Original

Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist.Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance.We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing.Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.

Stührling Original (stuhrling.com) has 163 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: stuhrling.com
Website: stuhrling.com
Category: Jewelry & Watches
Location: BROOKLYN, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 39% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stührling Original reviews

163 approved reviews, newest moderated first

Bitácora Javier Gutiérrez C.
Sep 5, 2022
No valen la pena
Relojes muy caros que misteriosamente ofrecen siempre rebajados. En general, ni siquiera al precio de outlet valen la pena.
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Silke V.
Aug 5, 2022
bad service and poor quality watches!
I've bought my husband a skeleton watch in June and already in July the watch was 2 minutes behind. I contacted the aftersales and the responded after a couple of days. They let me do all things with the watch, but in the end nothing solved the problem. As I live in the EU I had to send back the watch at my own expensive and now I have to pay 39€ to let it repaired in the US. In total this will cost me 100€ to repair a watch that is still under guarantee! Bad service and bad quality watches!
Response from Stührling OriginalAug 31, 2022
Hi, I apologize for the inconvience, We see that your watch was sent to the wrong department. We have issued you a refund for the repairs and shipping. Thank you for your understanding Rebecca
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Matthew H.
Jun 10, 2022
AWFUL!!
AWFUL!!! STAY AWAY!! Watches ordered and delivered to wrong address by DHL. Neither DHL or Stuhrling want to take responsibility or assist in anyway. Service is shocking. Review also left on DHL site.
Response from Stührling OriginalJun 21, 2022
Thank you for your inquiry with Stuhrling Original. We have reshipped your order. We apologize for any inconvenience this has casued you Thank you Stuhrling Customer Service
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Marcus B.
May 19, 2022
Stuhrling
I live in the EU. I bought a watch from Stuhrling more than 1 year ago. First, it took months for me to receive it and when I received it, it did not work properly. After going through a complex process, I was able to send it in for repairs. That was about a year ago. Since then, I have repeatedly asked what is happening to my watch - but a few weeks ago they stopped responding to my queries. So - to summarise: Stuhrling took my money and I would be surprised if I ever see my watch again. If you live in the EU - I would seriously advise you NOT to buy ANYTHING from Stuhrling.
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Lesley E.
Apr 6, 2022
Only 2 look at not for real life use
Automatic pocketwatch Looks very fancy but is cheap china crap dont run correctly(mostly) and seconds dial came off when rolled of coffeetable on 2 carpet (50 cm drop)
Response from Stührling OriginalApr 6, 2022
Hi, We’re sorry to hear that you’ve had an issue with your watch! The Stührling warranty is valid for a period of two years from the date of purchase We offer repairs through our dedicated facilities, please click the link below to learn more about our repair policy and start the repair process for your watch: https://www.stuhrling.com/repair-request/ Or email [email protected]
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MargRita
Feb 10, 2022
Webmaster ladies skeleton...
Unfortunately I didn't have a good experience with yhis company. Have ordered webmaster skeleton watch in December for my birthday. It came in nice box etc but the watch itself was ratteling and didn't seem to keep time correctly. I have contacted customer service and waited for ages for response. After few emails and contacting PayPal I got reply that I can send it back to Manchester and will be replaced with new working watch and refunded for postage. I've sent faulty watch back and I have received replacement which was even worse that then previous one. It was ratteling, hole movement was loose in a case and on top of that it was ticking whatever time it wanted. Contacted customer service with no reply at all. I had to escalate rhe issue with PayPal as the return request wasn't working for replacement code and original code of purchase either as 30 days return date has passed. I have been offered only for postage of returning original watch and nothing about returning the second faulty watch. Long short story eventually I have been refunded for the price of the watch minus £7.65 for postage and no one even bothered to reply to my offer that I'm willing to send back the replacement as long as I get refunded for postage. Over a month of a hassle, emails and my time wasted. Wish I didn't order it at all. Not worth it. Customer service is terrible in my experience and as I have promised in my emails I'm giving rating equivalent to the service.
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Mina
Jan 27, 2022
Stuhrling watches
Quote from the company after I complained I was shocked at how shoddy, cheap, roughly finished their watches are: "The inner parts of links are not polished or PVD plated since they do not show anywhere" I think the company's standards and ethos are patently transparent. Buyer you have been warned....
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KAZA
Nov 1, 2021
Montre aussi belle que bas de gamme
Après longue réflexion j'ai fini par craquer pour un joli modèle automatique squelette de la marque sur le site Veepee.com. Reçue après quelques semaines comme souvent sur Veepee, là le soufflet est un peu retombé en voyant la qualité du boitier, la finition fait un peu low cost pour un oeil averti, mais j'étais malgrè cela content d'avoir ce modèle automatique et espérais qu'il tienne dans le temps. Seulement au bout d'une heure au poigné......... Il s'était passé 1h05min dans la montre... Je la remets à l'heure 1 fois, puis 2 puis vous l'avez compris : je vous laisse imaginer la qualité du matos pour cette montre dont l'heure était décalée de 5min toutes les heures !!! Dégouté, je l'ai renvoyé et me suis heureusement fait remboursé. Conclusion en ce qui me concerne : mon expérience me laisse certain que ce sont des montres bas de gamme un peu stylées mais vendues à prix d'or sous ce qui me paraît être de fausses promos (genre 110 € au lieu de 790€...la seule vraie bonne nouvelle ici c'est que si vous l'achetez, vous ne perderez pas 790€ mais juste 110€).
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