Stührling OriginalReviews of stuhrling.com

** update*** Debenhams have sorted this out and I finally have my refund!!! Don't touch with a barge pole, I wish I had read reviews before I bought from them, purchased a watch which I didn't like when it arrived and arranged a return, it was sent to them 20/12/2024 and tracking says delivered on the 24th December however as I still haven't had a refund and have sent various e mails I them contacted Debenhams from where I purchased the watch, turns out they are unable to help as the tracking doesn't actually have an address for where it was actually delivered too, I never even noticed this, why is there no delivery address and Debenhams won't refund as they're is no delivery address, an absolute shambles from both Debenhams which I actually regularly purchase through and stuhrling, look like I can say goodbye to my money

If you read a few reviews about late out of stock no delivery that what these cowboys do. DEBENHAMS was where I ordered from and they should not be allowed to function. Worse than useless. Trying to get a refund is like pulling teeth. Don’t buy stay away from Debenhams for anything.

Ordered the watch 48 hour delivery,never turned up. Chased them they said lost in post, so reordered still never turned up they then sent e mail out of stock, sending refund

Ordered my watch from Debenhams on the 14th Dec 24... It's now the 9th of Jan and I've just received the wrong watch... It was an Xmas present for someone and it's completely wrong.... Never use them ever again.

So. As with all other comments ive read I to have been sold a piece of cheap crap something id expect to buy on a beach in Spain!! The strap wasnt even on when I opened the box. WTF has gone wrong with DEBENHAMS???

I ordered a watch before Xmas on Debenhams, I didn’t receive on time it come way after Christmas and when I was contacting Debenhams I was just told to wait, keep waiting. I then received the item around 3.5weeks later and needed to return as it was too late. I was told I needed to contact Sthurling who provided me a Royal Mail link to return, before I even shipped item back I got an email saying thank you for your return refund amount £15.30. The watch I bought is £76.49! Theses people are near to impossible to contact and completely ignore any emails. It is clearly a scam taking people’s money! Debenhams you should also be ashamed of yourselves for letting such company sell under your name! I want my money back!!!!!!!!!! Have your cheap china made of watch back, I could find better quality in the £1 shop. I will now have to contact my bank and request a charge back. Avoid this brand at all costs, along with Debenhams too!!!

If I could give zero points I would. Firstly, Debenhams fake customer services, a complete waste of time. Secondly, I ordered a Stuhrling watch on the 13th December 2025 Was constantly in contact with Debenhams stating that I had not received it and neither had Royal Mail. It was due to be delivered on the 20th Dec. It is now the 5/1/25 and be it myself and Klarna have had no communication from Debenhams

I bought a watch on 14/12/2024 via Debenhams expecting it to be delivered for a Xmas present. It was marked as dispatched on tracked delivery but was never collected from Stuhrling. I kept contacting Debenhams asking for update and then pre Xmas for a refund as had to purchase another gift. Just kept getting put off by Debenhams, ‘wait for this , wait for that’, I made it clear I no longer needed watch on multiple occasions and wanted refund but received watch today despite protestations. It was despatched 24hrs ago, absolutely fuming and won’t be using Debenhams again!!!!