Julie M.
Appalling service
In response to your reply what twaddle! Your staff DID NOT do their best to help me. When I ordered from Fruugo - who will be receiving a letter of complaint from me - I was unaware that this was coming from the states. I asked for the order to be cancelled and it was not. I received my goods finally last week but instead of tracing my package your staff merely cut and pasted text about your shipping into an email and it took further complaints to get you to track it! When it finally did arrive it was via a note to tell me I had to pay an extra £18 to get it. I am going to take this up with PayPal now.
Response from Stuff4CraftsJan 26, 2018
Hello Julie, I have looked further into your order and it appears that you placed your order through Fruugo and it was fulfilled by Stuff4Crafts. The order was placed on December 18, 2017 and as we in the USA and you are located in the UK, we were not able to have your order to you by Christmas. As indicated on Fruugo, international fulfillment takes 14 business days for delivery. My staff did their best to help you with the limited information we are supplied by Fruugo. I apologize we were not able to be of more assistance. Please note as per Fruugo's website; “Any customs charges upon delivery are solely the responsibility of the customer. Any subsequent carrier handling fees (as a result of custom charges) are also the responsibility of the customer." The product listings on Fruugo do indicate that they are an international import.