Stuff4CraftsReviews of stuff4crafts.com

Response from Stuff4CraftsSep 15, 2020

I am sorry you feel our customer service is lacking. We always strive to offer the very best customer service possible. With that said, I have not been able to find that any messages have been left by you on our phone line. Being a solely online business, our phone customer service is very limited however, all messages are returned within 24 hours. We also received no emails from you until after the order was already delivered and all were answered expeditiously. As explained in both emails and the PayPal claim you opened, the order was refunded as per our return policy as it is considered a remorse purchase.

Response from Stuff4CraftsSep 14, 2020

I do apologize you are missing Klasse Mach Needle Topstitch Sz 90/14 5pc from your order. It looks like one of customer service reps has been diligently trying to get a replacement out to you but we are experiencing some delays from our Oregon warehouse due to the wild fires along the west coast. We will continue to follow up with the warehouse to get the needle out to you as soon as possible.

Response from Stuff4CraftsSep 15, 2020

I am sorry to hear your order was damaged! If you do find that you require a replacement, please reach out to us as at [email protected] and we will be happy to arrange it.