Zana
Disappointing experience with premium – features don’t work and support stopped responding
UPDATE: 07/07/2025 After sharing my comment, I was contacted with a solution and eventually received a reimbursement. It seems I initially spoke with the wrong person from the support team. I appreciate that StudyFetch took responsibility and honored their refund policy. ------------------------------------------------------------- In early May 2025, I discovered StudyFetch while looking for a study tool to prepare for exams. The tutorials and advertised features seemed perfect, especially the ability to upload documents, generate questions in multiple languages, and get AI support tailored to my needs. After trying the free version, I upgraded to a yearly premium subscription on 15 May (€86) because I genuinely believed in the platform’s potential. Unfortunately, my experience was disappointing from the start. Only two days later, I could no longer upload documents, which made most features unusable. On top of that, the platform promised language support (e.g., generating French questions from a French document), but this did not work either. I reported these issues and received replies on 19 and 20 May, claiming the upload problem was resolved. It wasn’t — or at least not fully — and the core functionality remained broken. I kept trying different features and prompts, but the tool continued failing. For example, asking it to generate 50 questions would often result in dozens of repeated or identical questions, which defeats the point of studying. I sent detailed emails with screenshots and explanations. On 2 June, I followed up again. On 3 June, they replied, saying they were looking into it — but then they stopped replying altogether. I sent a final message on 12 June, requesting either a solution or a refund, which they state in their Terms of Service is possible if they cannot resolve technical issues. As of 25 June, I have received no further response. At this point, I’ve asked for a refund and even suggested they keep €7.17 (the equivalent of one month) as fair compensation. I feel let down by both the product and the customer service. It had potential, but right now, I cannot recommend StudyFetch — especially not for students relying on it during stressful study periods.




