Kandi
If I could rate a zero I would
If I could rate a zero I would. Never received the item and fought tooth and nail for a refund.
Response from STUDIOCULTNov 20, 2025
Hi Kandi. I’m sure this situation is far in the past and not on your mind anymore, but we still wanted to leave a response today :-) While this is no excuse, STUDIOCULT is a very small, ever-growing business and I wanted to address that many things have changed since you were last in touch with us. Your issue should have been resolved promptly and sensitively and I apologize that our team did not take care of you appropriately. We take pride in our new policies that put the customer first, especially when a package or product does not show up in the conditions (or show up at all for that matter) or quality that you expected. Lost or stolen packages should never fall on the customer and we’re happy to share that we are readily available to assist if these issues arise. If you ever need anything, please don’t hesitate to reach out to our support team at [email protected].