StudentuniverseReviews of studentuniverse.com

Pathetic Service. I booked a flight,they charged me and next day they send me an email(which I did not notice as I knew I bought ticket,I was charged,so ticket was confirmed). In the email they asked my ID,including cards picture and as I did not provide they cancelled my fl8. When I asked them,they asked me extra money saying fare has grown higher. However the previous money,they said they sent me,would take 1-2 billing cycles for me to get. I mean seriously? After buying ticket you do this with customer😠

I will never book through this website ever again. I booked 2 flights first one was cancelled and after 5 international calls o them spanning over 3 full days before flight, student universe would not contact airplane company to reschedule for me and just used excuses that no one was answering the phone. I had to call airplane company book a new flight myself and they answered straight away and threaten studentuniverse to cancel old flight with them and get my money back - cost me a lot extra $$. 2nd flight had no luggage and was not advised by SU and once again cost me more money and stree

The prices are cheap. But be careful, if you are going to change plans. They charge ridiculous amounts when cancelling and changing flights. Those charges would be more than $200 always....No exceptions.

VERY NEGATIVE experience. Stay away from this cheating service. I was trying to book a flight on their website, and got a Pending Purchase every time. They charged me 3 TIMES for the same flight and I got no booking confirmation. CHEATING AND DECEIVING!!!! It took me HOURS on the phone with them, and till now I did not get my 2 thousand dollars back.

I'd like to warn other Australian travelers about this "service". Went in to my usual student travel agency (use em whenever I travel, normally the best price and reliable service) and asked them to price beat studentuniverse, the agent said they can't beat it because the fare isn't available and student universe was showing "old fares". It was about $120 difference so I thought maybe the agent was trying to make a huge commission. Thought I was being clever, went home and booked online straight away, 'lo and behold, still no e-ticket or confirmation 24hrs later, called to find out the fare doesn't exist anymore and is now $250 more! Money has been deducted from my account but could take weeks to refund, so I either have to pay up the difference or wait for a refund and by then the flights could be way more. Lesson learned, either book direct with the airline or with a physical agent who are actually accountable for s**t like this, quite frankly in hindsight I would've preferred to pay $120 in commission and have a trustworthy company handles thousands of dollars worth of travel plans.

terrible service. very disappointed upon bookings.

strange service, booked a ticket confirmed - money charged, waited an hour booking on the AK website does not break, I wrote in the chat to clarify - they after my question why the ticket does not break on the Airline website, after that they canceled the ticket, cool service - 0 stars out of 5

I'm giving them a cautious 4 stars for now. The customer service is professional and quick from my experience. And they are cheap. A lot of people seem to complain that this company is bad because they had to cancel a flight and were charged. But this seems to be the case with many providers. Just be aware that there does not seem to be a flexible ticket option and if you need to change your flight for any reason, you will probably be out of luck, and it will be very expensive. I am still unsure about this process of getting extra personal details. I often give fake numbers associated with my credit cards to obfuscate these forms of intrusion into private matters. It might just be standard procedures. Anyway, my experience thus far has been positive, if only because they are cheaper and were so swift to respond and resolve my issue.