Jane V.
Student Universe HELL at Thanksgiving
Student Universe, though offering cheaper flights, orchestrates its business to profit off of a consumer's need to have flexibility with their flights. Though they offer both flexible tickets and travel insurance, both options are wrapped in red tape that make it impossible to change one's flight (only option is cancellation). Even after calling and double checking with multiple agents before and after booking, upon trying to change my flight under both insurances, the agents told me there was nothing that could be done and in addition I would be charged a change fee even though my ticket says "amenities: changes (date+time)" with a check next to it indicating that the option should be available. Will never be returning to such a shoddy, scam based site. Update to review (and direct response to student universe reply below): Thank you @studentuniverse for the acknowledgement that 2 forms of travel insurance should have been sufficient to allow me to change my flight at the cost of the price differential only not the additional $50 change fee on top of that. While I appreciate you writing this response, the direct reply I received by email from the company still proceeded to tell me that essentially nothing could be done and the policy that was stated to me over the phone about my insurance not being sufficient was in fact true thus I couldn’t receive any further help. This took place about a week before thise reply was posted and since there has been no follow up other than them apologizing and saying they’re in the right, nothing can be done and asking if I would like to change my review on this site (which honestly given all the misinformation and lack of action - I don’t want to do!). This initial interaction resulted in the opposite response of what was just written below my review right here today so I would love if someone could further explain or start a direct line of communication up again through my email to provide further information or steps. Also thought - genuinely: thank you again for actually responding to thread though @studentuniverse - at least I know now the policy should be better than the experience I had with it
Response from StudentuniverseDec 6, 2021
Hi there, we're sorry this was your experience! We do apologize, as there should not have been a change fee for you. Although sometimes there may be a fare difference if the new flight you'd like to change to is more expensive, there should not have been a fee for changes. We apologize that you were informed incorrectly. We've reached out directly to see if there's anything we can do to help.