StudentuniverseStudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.
Studentuniverse (studentuniverse.com) has 682 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Thomas D.
Student Universe is AWESOME!!! I was able to book an Air France flight with them that would have cost $1400 from the Air France website but was only about $500 with Student Universe. Now I can go on a Europe trip with my friends this summer!!
Rossi C.
Honestly best third party booking site to deal with and always provide with cheapest prices and efficiency compare to other sites
Fatom
It's complicated
Response from StudentuniverseJan 21, 2022
Hi there, we're sorry to hear that! We've reached out to you directly through Trustpilot—if there's anything we can do to help, please let us know your contact info and we'll get in touch!
Kaila
It’s was very easy but I don’t see a boarding pass and I can’t connect my flight to the airlines app.
Response from StudentuniverseJan 18, 2022
Hi there, we're glad to hear that! You'll get your boarding pass when you check in for your flight (typically 24 hours in advance or at the airport). In addition, you should have received both a StudentUniverse reservation code as well as an airline code in your confirmation email—the airline code will allow you to log in and view your flight on the airline's app.
Koda
Great experience We have used a few times and all have been great! This time my fighters flight got canceled last min through a lot her airline and she was going to miss her first semester back at college. We looked all over and got the best deal and she made it to class! So thankful
Dilini
I was able to book a flight about $100 less than the usual price during the Christmas season. The booking was smooth. However, I didn't have to cancel or reschedule my flight therefore I don't have any experience regarding customer service.
Hsj
The customer service was terrible-none of the service reps had any idea what they were doing and often gave different informations. The flights i had to cancel were credited in flight credits but these credits were only to be used under very strict conditions (within a few months, with all the original booking members), making it near impossible to rebook. Spent hours on the phone clarifying this, each time getting a different answer. Would never use again. Edit: They never “reached out” as mentioned here to help rebook and as mentioned, I am unable to rebook as my credit expire before I am able to use them. I have emailed and not received a response back from student universe.
Response from StudentuniverseJan 20, 2022
Hi there, we're sorry this was your experience. We're happy to have a supervisor reach out to you to get this sorted and help you rebook, but when we reached out, we didn't hear back from you. Please reach back out directly if there's anything we can do to help. Edit: We reached out via Trustpilot to try to get your contact information—without an email address or phone number, unfortunately, we have no way to reach out directly, or chase up your previous communication with us.
AS
Every time I book through student universe I’ve had the most stressful experience, from checking in to flights to changing flights. It’s frustrating that there are never check-in reminder emails, let alone email receipts containing flight information. I downloaded the app so that I could view my itinerary and this never loaded once. The website is also not user friendly. Changing flights is a nightmare with customer service, where the Student Universe discount has become not worth the frustration where booking through airlines themselves can simply switch flights without issue. I will try to avoid Student Universe as much as possible.
Response from StudentuniverseJan 4, 2022
Hi there, we're sorry to hear that! You should have gotten an email receipt containing information about your flights, and you can always view them online via our website or the airline's website directly. We reached out to you directly to try to help resolve your concern with switching your flight. Please let us know if there's anything else we can do to help.
