StudentuniverseReviews of studentuniverse.com

How easy it was.

Improve your Customer Service who, instead of resolving the query, keep giving a different number to call on.

StudentUniverse sells products they label “economy”. Airlines company translates into basic economy… very misleading since on 2 round trip tickets to Europe, you end up paying an extra $400 for checked bags. but Cancellation is an option; however, not only you have wasted some time in the booking and are extremely disappointed for not going on vacation yet, they charge fees on insurance cancellation! I lost $22+ on 2 tickets; really unfair because I was misled at the first place. Will never use again.

4th November recorded call 'yes you can have a full credit for a payment of £100 to be used within 12 months. 6th November 'we've listened to the call and we did say that but it was a lie and you can't' Thoughts? Update 8th November. Still not doing what you said you would do. Booking ref GYBAES. Your commitment on the phone looks like a contractural agreement (just making sure) and as such I will be taking you (Adam Murray) to court unless you do what you agreed.

Absolute nightmare. I purchased a ticket in 2020 which I had to cancel due to COVID. Airline policy at the time didn't offer refunds, and then they did but StudentUniverse was not willing to work with me and only offered to provide a flight credit and provided continued contradictory information. I then rebooked, only to be dinged $50 for a rebooking fee which was not listed anywhere. They also then took 3 days to rebook and the fare jumped $20 and ate another chunk out of the flight credit. I have spent nearly over 2-3 hours wrangling with their unhelpful customer support to no avail as I try to use the residual credit for that. I wish I booked with the airline directly - that was my biggest mistake. Never EVER book with an online agent! Edit : They have reached out to me and reimbursed the rebooking fee (does it need a negative review?). However, the fare difference still applies and for 2 tickets it resulted in nearly $80-$100 lost just because the CSRs were too slow to rebook and wouldn't allow 2 bookings within the same credit. An ordeal that would've been easily fixed and could've made me a repeat customer with a refund dragged into a 2 year mess and damaged my perception of using OTAs permanently. I am keeping this review up.

StudentUniverse is an amazing platform for students, and everyone in general, to find the best flight rates available. After searching and comparing flight rates on other websites, I found StudentUniverse to be fairly cheaper than the others with the least layover and number of stops as well. I highly recommend it!

Student universe uses tripmate for their insurance policies and they're a complete scam. If you look up reviews of tripmate, you will see 1 star across the board. I had leave revoked in the military and had to cancel my trip. 5 months later I am still trying to get my $900 back from this scam. Extremely disappointed in Student Universe for using such a terrible refund company with such a bad reputation. The customer experience is beyond terrible.

Absolutely thieves. I reserved a booking then it was cancelled just after few hours for no reason and I was told i would get a refund back. The refund was less than the money that was debited and when asked i was told that these are conversion fees and they are not responsible. I am disgusted. Not recommended at all.