StreamilyReviews of streamily.com

To start off. I used to think really highly of this site, but since then, have broken my trust with this recent incident. I bought an autograph a month ago for a particular livestream that was supposed to happen that day. June 26th, 2024. The actor mentioned me by name in the live and acknowledged that the autograph had not come in yet, but said when it did, he would do another livestream to sign it. Not a problem. I understand life gets busy. And I’m not blaming him for this because I can look at the reviews on here of people going through the same thing in every other review. I didn’t mind waiting, but at this point, I’m wondering if Streamily even sent it to him at all. When I’ve tried to contact them, they basically say the same thing. They would be thinking that I paid for it to be signed on video only. And would say that it’s up to the actor if it’s bought for video only. I paid for it to be signed live. Despite the fact I paid extra only to wait longer. Every time I try to contact them for maybe some clarity or reassurance that my 77 dollars of my money didn’t just go down the toilet, they just send me a message that makes me feel like I’m talking to a brick wall and they do NOTHING to help me. I’m just about to ask them for a refund, but I really love this voice actor and would hate to miss the opportunity to have an autograph from him, but I feel like I’ve been scammed at this point. I will never use this site again after this.

Purchased a signed off-screen autograph back in March. I received an email a month ago (June) to say it was completed. Still hadn’t been dispatched so contacted customer service for an update (late July). Was told that there was an issue with the print and it had been reordered in June. They did not inform me of this. I said that I had lost faith that the company was ever going to deliver what was purchased and I’d like a refund. I was told I couldn’t get a refund because it had already been processed. The company unfortunately charges a lot of money to mess you around and not deliver a product even months and months down the line. Would not recommend

In October my son purchased some merch that was to be signed by living tombstone. October 31 at he received an email stating it would be signed in 24 hours. They took his money and 9 months later he has nothing. And I tried to get help and I was told too bad

The Vox Voice Actor for the show Hazbin Hotel didn't follow special instructions despite it not being NSFW. I understand there's no obligation according to the website's ToS but like what the heck man. At least they didn't bend the poster.

The overall selection of items was amazing, and I could tell a lot of time and effort went into coordinating everything with the talent. The signing date of my item was unexpectedly delayed by two weeks, which left me needing to change the delivery address. I had to contact customer service, but they got back to me in a timely manner and helped me get my issue resolved with no problem! I had been pretty worried using this website for the first time since I've never used anything like it (especially given the price of my purchase), but being able to work through this issue has given me a lot of confidence in Streamily. If I ever see something else I want on Streamily, I won't hesitate to grab it!

As a first-time user of Streamily, I had high hopes for my experience with the platform, but unfortunately, it fell short of my expectations. I encountered some challenges while trying to purchase a Chikn.nuggit print and have it signed on stream, which left me feeling disappointed with the overall process. Firstly, I mistakenly selected the option to have my print signed off-camera instead of signed on stream. When I reached out to request a refund and re-submit my order, the response from Streamily's customer service was delayed, and it took nearly a week for them to address my concern. This prolonged silence was frustrating, and when they finally responded, their explanation about technical limitations left me feeling unconvinced. Furthermore, I was informed that the print I had ordered might not be signed live by the creator on stream, and I would need to pay an additional $12.00 to ensure that it gets signed. This unexpected request for extra payment seemed excessive and left me feeling dissatisfied. Upon reading other reviews of Streamily, it appears that my experience is not unique, and there are common complaints about the platform's pricing and customer service. Many users have expressed frustration at the high cost of signed prints and mentioned encounters with rude customer service representatives. As an enthusiast in the field of animation and content creation, I initially saw Streamily as a promising platform for engaging with fans and enjoying interactive experiences. However, the negative reputation and customer service issues have caused me to reconsider my opinion of the platform. In my opinion, Streamily needs to address these concerns to maintain a positive image and retain its user base. Improved communication and transparency around the signing process, as well as fair and transparent pricing, would greatly enhance the user experience and help rebuild trust in the platform. I hope that by sharing my feedback, Streamily can make the necessary improvements and provide a more positive experience for its users in the future. TL;DR: My first experience with Streamily was disappointing. There were issues with purchasing a signed print and getting it signed on stream. Customer service was slow to respond, and I was asked to pay extra for the live signing. I found similar complaints in other reviews. Despite initially seeing Streamily as a great platform for fan engagement, these issues have made me reconsider. Streamily needs to improve its communication, transparency, and pricing to maintain a positive image and retain its user base.

It was really cool getting to watch the actor talk with everyone and sign the items! It was so interactive it almost felt the same as meeting them in person

Have not got 2 of my prints and it’s been a long time