StreamilyReviews of streamily.com

3.4377 reviews
Events & Venues
PO Box 348, Woodland Hills, California

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Streamily

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About Streamily

Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore.At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide.Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way.We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences.Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.

Streamily (streamily.com) has 377 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: streamily.com
Website: streamily.com
Category: Events & Venues
Location: Woodland Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Streamily

Streamily (streamily.com) has 377 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: streamily.com
Website: streamily.com
Category: Events & Venues
Location: Woodland Hills, California
Listed on Five Star Index: 2026

Breana W.

Sep 9, 2024

Terrible Customer Service, Lack of Accountability, PRIORITY IS A LIE

When your Streamily order has a problem, you can expect Support to not only be unhelpful, but also to stop responding when they've decided they're done with you. There is no recourse no matter how politely you approach them or how many screenshots you send. They will repeatedly gaslight, sidestep, and refuse to directly answer your questions or even offer a simple apology for their mistakes. For one particular print, the talent decided to charge $10 extra for "Signed on Stream." I also added the VIP membership to skip the line and guarantee my print would be signed on stream. Two streams later, my print was not signed on stream, and was in fact shipped and delivered to me without ever being streamed. Streamily informed me that there is NO guarantee of prints being signed on stream no matter what you do. The extra payment, VIP membership, Priority Upgrade, etc, do not guarantee it. They refused to refund these extra fees and support stopped responding to me. Their FAQ conflicts with this information, as the purchase page for VIP and the FAQ confirm that this service is intended to be a signed on stream guarantee. For a second print, Streamily sent an email saying my print was between orders 1-300 (they later confirmed that I was queue #12) and would be signed in the next stream. FOUR streams later, it has not been signed, and Streamily is claiming that they never sent such an email so my order was certainly not within those numbers. I have the screenshots, and multiple people have had the same experience as me. The exact same customer support rep as before then told me "if you want it to be guaranteed signed on stream, you should buy priority." But you JUST told me last time that priority doesn't guarantee it? So which is it? I've provided multiple accounts from multiple people to Streamily, with screenshots, showing that I am not the only person to have these issues. They continue to be unhelpful and will not stand behind their own policies. You are lucky to even receive a response to your problems via email. After weeks trying to go back and forth, I eventually just gave up. I could not reach any other person associated with Streamily for help and they would never even acknowledge the veracity of my issues.

Response from StreamilySep 9, 2024

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have encountered regarding your Streamily orders and our customer support. Your feedback is invaluable, and we understand how important it is for our customers to receive clear and consistent communication. We are truly sorry that your expectations were not met, especially concerning the signed prints and the VIP membership. It is never our intention to cause confusion or dissatisfaction, and we appreciate you bringing these issues to our attention. We would like the opportunity to correct this situation and address your concerns directly. Please reach out to us at [email protected] with your order details, and ask to be escalated to our Support Manager - we will prioritize your case to ensure that it is resolved promptly. Your satisfaction is important to us, and we are committed to making this right. Thank you for your understanding, and we look forward to hearing from you soon.