StreamilyReviews of streamily.com

Experience went well. Site was easy to navigate, found what I was interested in and was able to make a purchase with no problems.

I enjoyed this site it's a fun and fast way to get an autograph

Shipping was quick and responsive, everything was in perfect condition, would order from again!

Update Dec 10th: Apparently my order has been delivered but I have not accepted a parcel and when talking to the post office it can nowhere be found. To say I am absolutely disappointed doesn’t even cut it. I suppose it’s 200$ down the drain. I ordered my print November 2023 and haven't received anything yet. I keep getting the same automated responses over and over. For almost 200$ that is absolutely unacceptable and very frustrating. I didn't have the option to choose for it to be signed on camera, that specific print I wanted didn't offer it. And so this is the only excuse I get, again and again. I get that the talents are busy, but not getting any feedback on if I will ever receive it, if it got lost etc, is just not acceptable. It was supposed to be a Christmas gift last year, I suppose it won't be one this year, either. Very disappointed.

Ordered a print in August for Sera, said the off camera signing was in September. November now, and still hasn't been signed. Custom service is useless, just telling me 'Off camera signing means they do it at their leisure.'. No, it was a scheduled event I bought well before of, and it was not signed! And of course they refuse to refund me!

Ordered an autograph for a friend’s birthday two years ago and still haven’t received the order! Whenever I enquired I was always promised it would be fulfilled at the next signing (obviously this never happened). Please don’t order from this company as you don’t receive your order, just upset and empty promises.

Sent an email days ago as a signed print was to be done on October 17th. Have not received an update as required. I will be contacting my credit card company for a refund if I do not receive an update by the end of this week. The response received does not indicate they are doing anything to resolve the issue. My autistic daughter was excited to get a signed jinx print. Please provide further updates as my email sent last week has still not been responded to.

EDIT AS OF 11/4/2024 FROM STREAMILY'S REPLY: Yeah like i said dont believe that reply. Ive already been told my case was escalated and things have been radio silent since. They are trying to save face. Unless its a replacement of what was paid for NOT at my expense, I don't want it. BUYER BEWARE. Do not believe their generic responses. Do not buy from this company. Go in person for an autograph if you have to, even if you're in an immune compromised home like I am. Poor Customer Service and Lack of Clear Policies** I've never had to go through so many lengths with a company before. I have never had to file a complaint to the better business bureau or the California attorney general, and yet here we are. I want to preface that I've ordered three times from this company this year. Once to my address, twice to my partner's. The first time for both being sent to both addresses were amazing experiences especially with the talent involved. It's a shame that Vivienne Medrano's cast of voice actors don't offer their services on another site that are not in person conventions. Why? Because of my recent, 3rd, and final experience with the company. I ordered a personalized 8x10 signed print of Christian Borle as Vox from *Hazbin Hotel* through Streamily in May 2024. The print arrived damaged in July, which I immediately reported. Despite their promise for a replacement on July 11, 2024, I've only received vague responses, delays, and no clear resolution. Their FAQ has no guidelines on returns or replacements, leaving me unsure about return requirements for the damaged print. On October 29 and 30, I received a payment link for an incorrect, smaller print, despite repeated reassurances that I wouldn't need to pay for a replacement. When contacting customer service, I was often met with automated replies or vague messages, some signed by a "Sienna," but inconsistently so. After many follow-ups, I had to resort to filing complaints with both my bank and the BBB due to Streamily’s lack of clarity and support. My mom is currently battling stage 3 cancer for the second time. With me as her caretaker for her and an infant, I DID NOT want this to be another problem on my plate. What was supposed to be a fun gift for my partner of almlst 10 years has turned into a headache of being gaslit and messed around with. This is a company that thinks their consumers are not intelligent enough that they can get away with this unethical, SCAM of a business. This experience has been exhausting, especially as I manage other personal challenges. As a socially anxious person who is immune compromised with a sick mother who is the same, i was hoping this service would be my alternative to going to an in person convention. I hope Streamily revisits their policies and improves transparency for customers. However after my research it seems to have been this way since 2020. Save your money, and time. I heard SWAU is a better alternative but they do not have hazbin hotel/helluva boss voice actors. I hope to contact them to consider having these actors on to avoid this service. THAT is how bad they will treat you and make you feel inferior and unintelligent. I have done everything a consumer to give this company the benefit of the doubt. For having good faith in a corporation, I am now being punished for not being "timely" Whatever generic reply they give to this review you are reading now, do not believe it. Watch it will be along the lines of "Thank you for reaching out and expressing your concerns regarding your order. We understand your frustration, and appreciate the opportunity to clarify the situation. If you could provide us with any further details about your order, we would be happy to assist you in resolving this matter promptly. Your satisfaction is important to us, and we want to ensure that you receive the correct item without any additional charges. Thank you for your understanding, and look forward to your response." With a only a few details of this review sprinkled in to make it less obvious that it is a copy and paste template response, with no real intention of actually improving as a company. EVEN IF YOUVE HAD A POSITIVE EXPERIENCES LIKE I HAVE HAD AND ACKNOWLEDGED, it can still turn out this way eventually. Save your money.