StreamilyReviews of streamily.com

Response from StreamilySep 10, 2025

Hi KB, Thank you so much for your feedback. And we're truly sorry for the subpar support you have received from us. Based on the information provided here, we weren't able to find the emails you sent us. But we would love to contact you and make things right. Whether that's in the form of a refund or a new print. Please feel free to send a message to [email protected], and I promise we will be in touch! Our customer service team has had quite an overhaul recently, and our aim, going forward, is to be as transparent as possible with our customers, and to send real-time updates while our customers are waiting for their order.  We regret that you didn't receive the support you deserved. In addition, you had to wait for an unacceptable long time.  I hope you will let us make things right. Our new and improved support team is ready to assist. We look forward to hearing from you!

Response from StreamilySep 10, 2025

Hi Ika, Thank you so much for your feedback. And we sincerely apologize for the poor support you received after receiving an order that did not match your expectations. We have also reached out to you directly with some offers and a solution to make this right for you. We're very sorry you were not given these options right away. We have recently made some drastic changes to our customer service, and our aim, going forward, is to be as transparent as possible with our customers, and inform them of every single update and/or development behind the scenes. However, your request should not have gone unaddressed in the first place. We hope you will accept our apologies. Our new support team is ready to assist, and we hope to hear from you soon!

Response from StreamilySep 10, 2025

Hi Cody, Thank you so much for your feedback. And we're truly sorry for the extreme delay and the lack of updates regarding your print. We have reached out to you directly with a solution that hopefully resolves the issues with your print. But again, you absolutely deserved a better update when you first reached out. We have recently made drastic changes to our customer service, and our aim, going forward, is to be as transparent as possible with our customers, and inform them of every single update and/or development behind the scenes.  I hope you will accept our apologies. If you have any other questions about your order, how it was resolved, or any other feedback for us, our new and improved support team is happy to assist!

Response from StreamilySep 10, 2025

Hi Cameron, Thank you so much for your feedback. And we're truly sorry for the level of support you have received with this order.  Our records show that you received this print (at long last) in July, but we agree that you had to wait a very long time and, most importantly perhaps, you received no updates along the way.  We have recently made drastic changes to our customer service, and our  aim, going forward, is to be as transparent as possible with our customers, and inform them of every single update and/or development behind the scenes.  The nature of our business is such that it's often nearly impossible to give an estimate of completion for an order (as it's dependent on when our talent signs), but we are working on giving a more realistic timeline upfront and to keep our customers updated with real-time information. We're very sorry you did not receive the support you deserved. I hope you will accept our apologies. We have also reached out to you directly. We appreciate your feedback as it allows us to learn and do better!

Response from StreamilyJun 24, 2025

Thank you so much for your feedback. First of all, we'd like to sincerely apologize for the delay in fulfilling your order, and especially for the poor customer service you've received. Waiting 4 months for an item is an unacceptable long time. And even though we make every effort to have talent sign prints and return them to us as quickly as possible, we completely understand your frustration. We're very sorry you were not given a more detailed update when you reached out. We truly appreciate our customers and we consider you part of the Streamily family. We're as passionate about our talented artists as our customers are, and our aim is to always be as transparent as possible. We're sorry we let you down in that regard. While you were offered a full refund for your order when you contacted us, we understand that is not what you were hoping for, and how disappointing it is to not have received that truly special, personalized item. We will reach out to you shortly with an update regarding your Harry Lloyd print. Your trust in Streamily means everything to us, and your feedback matters! We're 100% committed to improving our transparency regarding fulfillment timelines. Thank you for giving us the opportunity to make things right for you.

Response from StreamilyJun 24, 2025

Thank you so much for your feedback, and we're extremely sorry to hear that when you were informed your item had - unfortunately- gotten lost in transit, you were not offered a replacement. Some things are not within our control, including carriers losing packages, but we always offer the customer a replacement when this happens. We also apologize for the difficulty in getting a response from customer service. That should not have happened. Our customer service team aims to respond to all customers within a day, and we're always happy to assist with any question or issue you might have. Would you mind contacting us again with this issue at [email protected]? And we will make sure you will receive that framed, signed, replacement print! Thank you again for your honest feedback. We don't take these reviews lightly, and we are committed to improving our customer service as much as we can.

Response from StreamilyJun 2, 2025

Thank you so much for your fantastic review! We’re absolutely thrilled to hear how much you love your signed Roger Clark (Arthur Morgan) autograph—it’s always our goal to make these moments special for fans. The fact that you got to see it signed live and hear your name mentioned makes it even more unique, and we’re so glad it arrived in perfect condition. We truly appreciate your recommendation and your support. If you ever decide to add to your collection, we’d be honored to help again. Enjoy your autograph, and thanks for trusting us with such a memorable piece! Best wishes, Your Friends at Streamily