StravelleReviews of stravelle.com

As others have said. No customer services. No response to emails or chat messages or forms on their Contact us part of their website. Say they will contact you within 24 hours. Rubbish they don’t contact you at all. Says there is a quibble free 90 days warranty and returns policy but you can only return if you contact them for return details and guess what ?!!!!! They don’t blooming respond. Take your money but not willing to give it back !!!! AVOID AVOID AVOID

Do not use this company. The straighteners are terrible and do not even come close to comparing to GHD as stated on their website. They also don’t comply with their ‘ Experience the difference, or return it within 90 days, hassle-free.’ Emails are ignored. This return option is echoed on their website ‘ No problem. If Stravelle doesn’t leave your hair straighter, shinier, and smoother than your current straightener, return it within 90 days — no questions asked. No questio asked should say no emails are replied to. Do not use this company

I ordered straighteners with free next day delivery. Straighteners haven't arrived, I completed an enquiry form on their website where they specify a reply within 24 hours which I didn't get. If I tack my order it's shows my order status is showing as being processed. Genuinely feel that this company are happy to get your money but delivering the product or keeping to their promises is negligible. The item ordered was not cheap and with higher price tags you would expect to get a service that matched their promises. Very disappointed. I have opened a case with PayPal.

I strongly advise others to think twice before purchasing from Stravelle. My experience has been nothing short of frustrating and unacceptable. After encountering an issue with my product, I attempted to contact the company through every possible channel. I submitted an enquiry via their website contact form, which promises a response within 24 hours, but received no acknowledgement or reply. I followed up with multiple emails and even tried calling the phone number provided – it doesn’t work. At this point, it feels as though Stravelle has made themselves completely inaccessible to their customers once they have taken your money. This is deeply concerning and raises serious questions about their reliability and business practices. No customer should have to go to these lengths simply to get basic support. Based on my experience, I would not recommend this company to anyone.