StravelleReviews of stravelle.com

Received the straighteners weeks ago. I emailed chasing my refund several times and have had the same reply twice saying they are in the process of it. Luckily I kept the receipt of the post when I sent it back and emailed them the proof and still no refund, I’m so disappointed but I will NOT give up trying and I WILL take it further From Lynda Adams

A warning for other! Bought straighteners direct from company on recommendation of my hairdresser. They have complelety stopped working they are still under warranty. Have messaged multiple times and called no response whatsoever. Wish I had checked here before purchasing.

Product ordered, but only after three-hour delay in online payment processing being confirmed, then no acknowledgement of order received, before arriving as offered but with no paperwork evidencing the transaction ever occurred.

I have tried to return the straighteners but am unable to find out how to do this?? I have gone through the website several times leaving a message and tried calling several times only to be cut off!! I was not given a customer number either. Do not buy from this company.

Spent £129.99 on hair Stravelle hair straighteners. Arrived quickly but did not work. OFF remained in the window, despite pressing on. I returned at cost of £11.00. Wilfredo contacted me saying refund would be issued. Nothing. They do not reply to telephone calls and have not replied to further e-mails. I will be contacting the two directors, Andrew and Kirsty Davies, Hilfoot, Formby Lane, Aughton L39 7HG. My advice is to avoid this company like the plague! They take your money but do not appear (as yet) to wish to return it. 21.4.26 - I have now received a refund and am very surprised but thankful! It was a struggle. I would still avoid this company.

Edit-I received a reply to my email and Stravelle have refunded me. Once they contacted me their customer service was great. I bought these straighteners at the end of September and despite using them at less than the heat of my GHDs they have heat damaged and broken my hair. My hairdresser asked me what I was doing differently, as she had never seen this damage before. The straighteners are to blame. I emailed Stravelle, who promise to reply in 24 hours. They have not done so. This is clearly a scam company as others have noted. I am well within the 90 days but there is zero response to emails. Will they reply to this review it appears unlikely.

I placed my order, received confirmation with an order number. The payment was taken immediately, I was expecting my delivery within 2-3 days but when I didn’t receive a tracking number I emailed Stravelle and asked what was happening. No response so emailed a further twice and sent messages online but didn’t receive a response. Avoid this company at all costs!!! Happy to take your money but fail to deliver

I ordered a straightener online. Was informed it would be delivered on "Wednesday".... Wednesday came and went. No straightener, but did receive an email stating they would let me know when it shipped. I never received either the notice of the shipment or the product, but my credit card was charged the day after I placed the order. I still have not heard back from the company and have sent an email cancelling the straightener. I will never order from this company again. Their customer service is beyond awful!