Designed by athletes, for athletes, Strava’s mobile app and website connect millions of runners and cyclists through the sports they love.
Strava (strava.com) has 488 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports · Bakersfield, California
Excellent
Outdoor & Winter Sports · City Of Industry, California
Excellent
Outdoor & Winter Sports · Torrance, California
Excellent
488 approved reviews, newest moderated first
Ton V.
App & website zijn doorgaans goed maar Strava Support is werkelijk waardeloos. Na de initiële communicatie en mijn terugkoppeling op de door hun geadviseerde stappen (mbt mijn melding van een netwerkfout die optreed wanneer ik de app wil starten) antwoord de Support helemaal niet meer. Inmiddels bijna 3 weken en 5 reminders verder en nog steeds geen antwoord of oplossing.
H. S.
Strava ist ein Saftladen. Wurde seit November '21 mit Promotion-Mails animiert mir 1 Jahr Membership + 2 Monate Gratis zu bestellen. Habe dann am Ende per PC die Bestellung aufgegeben am 24.12.21. Am 27.12. wahrscheinlich wegen Feiertagen wurde dann endlich überwiesen. Seitdem von Strava keine Mail Bestätigung. Auf Anfrage: Man kann meinen Geldeingang nicht zuweisen, obwohl ich 2 mal bei Antrag die Mail angab die ich für mein (gratis) Konto dort verwendete. Nun sind 59,99€ futsch und niemand weiß angeblich wo das Geld hin ist. Doch es ging nach Strava San Francisco. So nicht Strava. Widerstand von meiner Seite ist angesagt ihr Scamer.
Peter J.
En elendig app som overhoved ikke følger den rute som du går.
Valérie G.
Impossible d’arrêter l’abonnement. Ce sont des escrocs
richard S.
I also inadvertently bought a 14 month subscription thinking it was a free trial (the get two months free causing the confusion) however the response to my email (cancelling my paid for subscription and sorting out a refund) was done quickly and without any fuss. Only feedback to Strava, maybe think about how promotions are worded to avoid confusion in the future.
Johannes F.
I accidentally bought an annual subscription plan. I quickly realized and sent Strava Support a refund request. After reading bad reviews on Trustpilot and Reddit about Strava Support, I must say I was sceptical of how long it would take, and if I would be getting a full refund. Strava Support proved me wrong. Fast response time, a short and precise text from a supporter and a full refund. Overall the app is great and Summit is good for data hungry beginners. Of course lacking bits here and there. Most of the bad reviews are just people complaining about not cancelling auto-renewal after end free-trial, and calling it a scam. Things that don't justify the product and Strava Support. Keep up the good work Strava and especially Strava Support.
Martin K.
Fantastisk applikation !
Daniel S.
I am not unhappy with Strava itself. I happen to have an issue with something broken in my profile. When you then try to have it repaired, communication with helpdesk is a continuous disconnect. Answer after answer they (..) come with totally unrelated (random ?) feedback. It is either a very bad AI on their side or an incompentent person. And it ends with 'good luck' - without a resolution. In case someone at strava is reading along and has any interest in improving customer experience : case 2278210.