StravaReviews of strava.com

Excellent experience, accurate data, free account with already several features.

My annual subscription renews tomorrow, and the money was taken today, but Strava will not refund and cancel the subscription until next year. Strava are firmly positioned on the bottom tier of customer service. Unnecessary and short-sighted.

The free trial is a SCAM. I signed up and set a reminder to cancel before being charged. Well, every time I went to cancel it "glitched" and I ended up being charged. So I emailed, filed a complaint with PayPal and left a bad review before I could get anyone's attention. They claimed the canceled. Well I just got charged AGAIN. IT'S NOT EVEN WORTH IT. I am so livid.

Strava has gone downhill lately. Having input a route using the app I found myself being directed down footpaths where cycles are prohibited and down another which didn't even exist! If I can't rely on the routes there's no point paying for the service. Emailed them to complain at the email given by Strava and it came back as address not recognised!

Keinerlei Kontakt zu Strava möglich. Der Support antwortet niemals und auch die angesprochenen Probleme werden alle ignoriert. Die Free Version war mal ganz gut, ist aber lange her. Mittlerweile auf's Minimalste alles eingekürzt. Aber auch in der Pro Version bekommt man keinen Kontakt und keinerlei Hilfe, und die braucht man öfter mal, weil etwas nicht stimmt. Finger weg davon!

Strava is a great concept. They deserve huge credit for what they've created - especially for cyclists. But F! For God's sake, invest in more server time on Amazon or whichever Cloud server infrastructure you use. I'm a paid user of Strava, and I expect better service than they provide. If you earn a KOM, It takes hours for Strava to process the leaderboard updates. Unacceptable. Step up your game, or stop charging us so much. Your quality is weak.

Watt/HRR/speed never corollate with Garmin or TrainingPeaks values - annoying. Shut down of "fly by" is a huge mistake

The sign-up process is very clear that it is possible to use your product privately – ie without sharing anything with other Strava users. Yet on using the account it is also very clearly stated that “parts of your profile” will be compulsorily shared with other Strava users. Clearly you have contradicted yourselves here. It is important that we are all able to control and manage our online presence through effective and workable privacy management tools but your disingenuous promise of privacy would clearly prevent that. Furthermore attempts to reach your privacy settings, “further” documentation describing your policies with regard to privacy, were all met with a message that these resources were unavailable. Strava is a newish product which should have learned from the well-publicised privacy failures of other providers of online services - it appears not.