Rene F.
The main problem as a paying subscriber…
The main problem as a paying subscriber is that I have genuinely no idea anymore what I'm paying for. Is it customer service? Definitely not. Support tickets get answered after a month, and the answer is routinely "do you still have the same problem? Please let us know. Sorry it's taking so long". Is it functionality? Nothing really in there that other services can't do just as well. Some funny leaderboards with people I don't know personally, some personal stats that you might as well just export and analyse somewhere else. Is it that pathetic AI (which seems to be what they invested in instead of functioning base features and service)? All I've seen it do so far was summarizing data that I can see myself in a way that just ups the level of ass-licking. Emotional support AI? Sorry, but Strava just looks like an increasingly useless expense to me. Added value is fringe at best, support isn't worth its name, and some functionality that I'd consider pretty basic from a ride tracking app isn't working properly. Instead, we now have an AI that successfully parrots data points back at me. Congrats.

